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Assistive devices include (but are not limited to): Continuous Positive Airway Pressure (CPAP) machines, Prescription medications and any medical devices needed to administer those medications, such as syringes or auto-injectors. The main terminal is the central body of the airport and consists of 3 levels. No responsibility will be taken by the bank advertiser for these comments. Delayed or damaged baggage Contact us For more help with your bags, fill out the contact form. Editorial Disclosure:The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. With award nights starting at just 3,500 World of Hyatt points per night! Airline Reservation Hotline Airlines Airline Ticket Agencies Travel Agencies More Info 2 YEARS WITH (800) 573-2452 Serving the Charlotte Area OPEN 24 Hours Liability is governed by the Montreal Convention. Frontier Airlines: Contact Us Award nights for Marriott Bonvoy members start at 30,000 points per night. Charlotte Douglas International Airport Redeem miles AAdvantage FAQs Customer service FAQs Passenger rights - Canada Back to top Please note: The term Charlotte Douglas International Airport CLT as well as all associated graphics, logos, and/or other trademarks, tradenames or copyrights are the property of the Charlotte Airport authority and are used herein for factual descriptive purposes only. If you have not yet reported your delayed baggage online, please report it via the following link. Click here to see a list of advertisers that we work with. Lost & Found. Interesting Features: The CLT Canine Crew consists of a team of service dogs that roam the airport looking for love and attention. Southwest Airlines operates out of Charlotte Douglas International Airport and flights usually depart and arrive from Concourse A. American Airlines, Delta Air Lines, and United offer curbside check-in at Charlotte Douglas International Airport. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. Charlotte Douglas International Airport Directions for submitting a mishandled baggage claim: 1. CLT has 60+ restaurants, bars, cafes, and grab-and-go food outlets. All rights reserved. Although airlines are not required to cover fair wear and tear, airlines cannot exclude liability for damage to wheels, handles, straps, and other components of checked baggage. If you wish to park your vehicle and escort a . HMS Host handles the stores and restaurants in the Charlotte airport. Please complete and submit the Lost & Found Reporting Form so the Airport can better assist you in locating your lost item(s). If you have already filed a claim please contact our Call Center to receive information about the delivery status. Charlotte Douglas International Airport (CLT) General Information Terminal/Gate: A10 Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departure . Browse our most frequently asked questions for more information! Assistance request for disabled passengers when parking: 704-359-4038. Air Canada, American Airlines, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Lufthansa, Southwest, Spirit, Swiftair, United Airlines, Viva Aerobus, and Volaris operate out of Charlotte Douglas International Airport. Does CLT provide shuttle rides between gates/terminals? What are airlines responsibilities when your bag is delayed? Take exit 9 to merge onto US-29 N/US-74 E/Wilkinson Blvd. Altoona-Blair County Airport (AOO)General InformationTerminal/Gate:MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (855) 268-8478Airport Website:www.flyaltoona.comArrival InformationRental Cars Avis/ BudgetGround Transportation:Freedom Excursions (814) 941-3430, Baltimore/Washington International Thurgood Marshall Airport (BWI)General InformationTerminal/Gate: C2Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (410) 859-7111Airport Website:www.bwiairport.comArrival InformationRental Cars Avis/ Alamo/ Budget/ Dollar/ Enterprise/ Hertz/ National/ Next Car/ Payless/ ThriftyGround Transportation: Located in the Main Terminal on Level 1, Raleigh County Memorial Airport (BKW)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (304) 255-0476Airport Website:flybeckley.comArrival InformationRental Cars Avis/ Enterprise/, Cape Girardeau Regional Airport(CGI)General InformationTerminal/Gate:MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (573) 334-6230Airport Website:www.cityofcapegirardeau.org/departments/airportArrival InformationRental Cars Enterprise / OchsTaxi Services: CCTA/ Rell's, Broadway Cab (573) 335-5533Ground Transportation:Bart Shuttle, Charlotte Douglas International Airport (CLT)General InformationTerminal/Gate: A10Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (704) 359-4013Airport Website:www.cltairport.comArrival InformationRental Cars Advantage/ Alamo/ Avis/ Budget/ Dollar/ Enterprise/ Hertz/ NationalGround Transportation: Located inthe Main Terminal, North Central West Virginia Airport (CKB)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (304)842-3400Airport Website:www.flyckb.comArrival InformationRental Cars EnterpriseGround Transportation: Located in Level 2 lobby of Hourly Parking Deck, Del Norte County Regional Airport (CEC)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (707) 464-7288Airport Website:www.flycrescentcity.comArrival InformationRental Cars Express/ HertzGround Transportation: Located in the Main Terminal, Dallas Fort Worth International Airport (DFW)General InformationTerminal/Gate: D5, D12Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (972) 973-4968Airport Website:www.dfwairport.comArrival InformationRental Cars Advantage/ Alamo/ Avis/ Budget/ Dollar/ Enterprise/ Hertz/ National/ Payless/ Sixt/ ThriftyGround Transportation: Located in the Main Terminal, Waynesville - St. Robert Regional Airport (TBN)General InformationTerminal/Gate:MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (800) 864-8331Airport Website:www.flyflw.comArrival InformationGround Transportation:Post Cab Co. (573) 336-0111 / Checker Cab Co. (573) 336-2220, Greenville Mid-Delta Airport (GLH)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information:(662) 334-3121Airport Website:www.greenvillems.orgArrival InformationRental Cars Ground Transportation: Located in the Main Terminal, Greenville-Spartanburg International Airport (GSP)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (864) 877-7426Airport Website:https://gspairport.comArrival InformationRental Cars Alamo/ Avis/ Budget/ Enterprise/ Hertz/ National, Indianapolis International Airport (IND)General InformationTerminal/Gate: B15, B16Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information:(317) 487-7243Airport Website:www.ind.comArrival InformationRental Cars Alamo/ Avis/ Budget/ Dollar/ Payless/ Enterprise/ Hertz/ National/ Thrifty/ SixtGround Transportation: Located in the Main Terminal, Greenbrier Valley Airport (LWB)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (304) 645-3961Airport Website:www.mylwb.comArrival InformationRental Cars Enterprise (304) 520-3115Taxi Services Almost Heaven Taxi Service (304) 992-2206Ground Transportation:Greenbrier Limo (304) 647-4888, Middle Georgia Regional Airport (MCN)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (478) 788-3760Airport Website:www.iflymacon.comArrival InformationRental Cars Budget/ AvisGround Transportation: Located in the Main Terminal, Northwest Alabama Regional Airport (MSL)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (256) 381-2869Airport Website:https://www.flytheshoals.comArrival InformationRental Cars Budget/ HertzGround Transportation:Taxi and Limo - Dixie Cab/ Yellow Cab/ Quad-Cities Taxi & Limo, Nashville International Airport (BNA)General InformationTerminal/Gate: North Terminal/Concourse B (check monitors for gate information)Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (615) 275-2099Airport Website:www.flynashville.comArrival InformationNorth Terminal Baggage Claim - Level 2 (Check monitors for carouselinformation)Rental Cars Advantage/ Alamo/ Avis/ Budget/ Dollar/ Enterprise/ Hertz/ National/ Payless/ ThriftyGround Transportation: Located in the Main Terminal on Level 1, Oakland International Airport (OAK)General InformationTerminal/Gate: Terminal 1 Gate 5, Terminal 1 Gate 12Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (510) 563-3300Airport Website:www.oaklandairport.comArrival InformationRental Cars Fox/ Alamo/ National/ Enterprise/ Dollar/ Thrifty/ Hertz/ Avis/ BudgetGround Transportation: Located in the Main Terminal, Ogdensburg International Airport (OGS)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (315) 393-4721Airport Website:https://ogsair.com/Arrival InformationRental Cars Blevins Bros. Inc, Barkley Regional Airport (PAH)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (270) 744-0521Airport Website:www.flybarkley.comArrival InformationRental Cars Enterprise/ Hertz/ Uber/ LyftGround Transportation: Blue Dot Cab Co (270) 245-1234Public Transportation: Paducah Transit Dial-A-Ride* (279) 444-8700 *(24hr Advance Reservation Required), Page Municipal Airport (PGA)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (928) 645-4240Airport Website:www.cityofpage.orgArrival InformationRental Cars AvisGround Transportation: Located in the Main Terminal, Mid-Ohio Valley Regional Airport (PKB)General InformationTerminal/Gate: 1Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (304) 464-5113Airport Website:www.flymov.comArrival InformationRental Cars HertzGround Transportation: Located in the Main Terminal, Philadelphia International Airport (PHL)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (215) 937-6937Airport Website:https://www.phl.org/Arrival InformationRental Cars Blevins Bros. Inc, Phoenix Sky Harbor International Airport (PHX)General InformationTerminal/Gate: Terminal3 Gate E2Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (602) 273-3300Airport Website:https://www.skyharbor.comArrival InformationRental Cars Advantage/ Alamo/ Avis/ Budget/ Dollar/ Enterprise/ E-Z Rent-A-Car/ Fox/ Hertz/ National/ Payless/ Silvercar/ Sixt/ Thrifty, Plattsburg International Airport (PBG)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (518) 563-1000Airport Website:https://www.flyplattsburgh.com/Arrival InformationRental Cars Budget/ Enterprise/ Avis, Shenandoah Valley Airport (SHD)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (540) 234-8304Airport Website:www.flyshd.comArrival InformationRental Cars Avis/ Budget/ Enterprise/ UberGround Transportation: SHD Shuttle* (540) 234-8304 ext.5*48hr Advanced Reservation Required, Tupelo Regional Airport (TUP)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (662) 841-6570Airport Website:www.flytupelo.comArrival InformationRental Cars Budget/ Hertz. Airport Parking signs on the roadways also provide timely parking facility status updates. Check if your destination has travel restrictions. For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. The Embassy Suites by Hilton Charlotte is not only close to the airport, but other area attractions as well like Bank of America Stadium, Charlotte Motor Speedway, Discovery Place Science, and SouthPark Mall. To reach Concourse A, take a left out of Concourse B, or for the other concourses, take a right out of Concourse B. Concourse C has 14 gates numbered C2 to C11, C13 to C15, and C19 and is located in the southeast area of the airport. Priority Pass members are entitled to use their pass for 1 hour at Minute Suites. Airlines are not responsible for pre-existing damage to the bag or if the damage was caused by improper packing. CLT has 2 dedicated TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. If you have been approved following the application process, then you are eligible to use these lanes for expedited security clearance. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Disclaimer:Upgraded Points, LLC and its website, UpgradedPoints.com, provides information on credit cards, reward programs, travel information and ancillary information concerning travel and credit cards. It is essential that you keep this. Have this information ready, though: your name, phone number and address or e-mail address; the time, date, and place your item was last seen and a brief description of the item. If in doubt, please contact each agency individually. To access Concourse E, passengers need to take the escalator or elevator down to level 1 from the connector where there are moving walkways. CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? Thank you! These exclusions are typically listed in the airlines contracts of carriage. Airport: Charlotte Douglas International - CLT: United States: Jan 30,2023: February 6, 2023 03:58 PM: . Please report any damaged baggage immediately so that we can attend to the matter as quickly as possible. Near entrance, across from gate D1, Interactive airport map for CLT Opens an interactive map in a new window. Learn aboutTSA recognized locks andhow they can reduce the likelihood ofdamage to a lock orbagif a physical inspection is required. 28219, Airport website opens external site in a new window. Please retain this together with all your flight documents, especially your boarding pass and the baggage claim tag. Smoking is prohibited in all public areas of the Airport except for some leased areas that may have designated smoking areas such as bars and lounges. When fully complete, the full terminal expansion project will provide 3 large security checkpoints, pre-security concession spaces, charging stations, and new ticketing counters. Please check your email and confirm the newsletter subscription. What are the airlines responsibilities when your bag is lost? This is in the same building as the car rental center with hourly parking available on levels 4 to 7. The current value is always taken into account when determining the amount to be refunded. See our Advertiser Disclosurefor more details. Level 1 is baggage claim with tunnel access to the car rental center and hourly parking deck adjacent to the terminal. If individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival: * Reporting the loss at a later date can only be accepted if this is done in writing online within seven days. The Federal Tort Claims Act governs the way your claim is processed and establishes your rights in regard to your claim. cell phone Airport: Charlotte Douglas International - CLT: United States: May 29,2022: June 6, 2022 03:17 PM: . I was not able to check in online for the CLT to Bermuda leg of the trip. Take US-74 W from Charlotte and after approximately 4.5 miles, use the left 2 lanes to turn left onto N. Josh Birmingham Parkway for access to the airport. An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. $15.99 (30 minutes), $25.99 (1 hour), $39.99 (unlimited), Featured Image Credit: Delayed baggage must be reported as soon as possible, preferably prior to leaving the airport. Once your incident report is created, you will need to continue the process by filing a claim. Most are located within the secure area, with just a few cafes located outside of security in the baggage and ticketing areas. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. The tricky part about losing an item in an airport is that it can end up with one of several agencies, depending on where you actually lost it, and who found it. Airlines may have different policies to determine when a bag is officially lost. For example, what is the distance between gate D13 and E32? Pet Relief Areas: Pet relief areas are located inside and outside of security: Duty-free: Duty-free shopping can be found in the international concourse, Concourse D. Smoking Areas: Smoking is not permitted inside the airport anywhere. Airport, baggage claim reopen at CLT | Charlotte Observer Airport information Address Charlotte Douglas International Airport 5501 Josh Birmingham Parkway Charlotte, NC 28219 Airport website Ticket counters Main Terminal This location does not accept cash or checks. Charlotte Douglas Airport CLT - iFly All claims are investigated thoroughly and the final decision to approve a claim rests with TSA. After 90 days, any item left unclaimed will become the property of the city. The airport had announced at 3:40 p.m. via Twitter "local law enforcement is responding to a possible security item in baggage claim. The maximum amount reimbursable for your replacement purchases or the complete loss of your baggage is ca. and then take a sharp right onto N. Josh Birmingham Parkway. What are airlines responsibilities when they damage your baggage? Advisory Committees, Task Force, and Public Meeting, Press Release: DOT Relaunches Air Consumer Website, International Civil Aviation Organization (ICAO), Office of the Assistant Secretary for Research and Technology. If an airline damages but doesnt destroy a $20,000 assistive device, then the airline is liable for the damage up to the cost of original purchase price. Frequently asked questions Delayed baggage The concourse has an American Airlines Admirals Lounge and a range of shops and restaurants. A TSA PreCheck Enrollment Center is located in the atrium after security and applicants can visit here for an enrollment interview. Airlines Operating from CLT For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. CLT has a good selection of hotels located from 1.6 miles away and further. If your claim is approved, you will receive a letter and form to complete regarding settlement agreement and/or payment methods.