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Everyone I spoke to was lovely but there was a lack of clarity in the job requirements that wasted time on both sides. Your narrative must align with the empirical evidence. Not a good experience overall which is a shame as Id have probably enjoyed the role. Talk about a time when you had to manage competing priorities. Ensure that arrangements can be put in place quickly for the inspectors, including making rooms available. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Learn more about Credentially with our tutorials, guides to client testimonials icon the play button icon we have already. Mock CQC Inspection, Support for Adult Social Care Services I applied online. I felt as though the interviewers were going through the motions and that they had already ear marked the job for someone internally. .ld_custom_menu_640075c12fbd2 > li > a,.ld_custom_menu_640075c12fbd2 ul > li > a{color:rgb(34, 45, 86);}.ld_custom_menu_640075c12fbd2 > li > a:hover, .ld_custom_menu_640075c12fbd2 ul > li > a:hover, .ld_custom_menu_640075c12fbd2 li.is-active > a, .ld_custom_menu_640075c12fbd2 li.current-menu-item > a{color:rgb(2, 195, 255);} Tell me about a time you worked as part of a team to help a client. You can expect to provide assurance that the registered manager is: Our website links to a very helpful documentdeveloped by our colleagues at Wessex LMC to help registered managers prepare for the interview, including some potential questions you may be asked. COVID-19: the light at the end of the tunnel. This Q&A guide helps provide you with an indication of what to expect and offers hints and tips to help you thoroughly prepare for a CQC interview. The NHS will need to quickly augment its staff banks in order to meet Covid vaccination targets. Also was asked who your stakeholders would be, even though I mentioned some key ones in the presentation they wanted to know more! "What do you think are the main differences between a Band 5 and Band 6 post?". This may be a Notice of Proposal to Refuse Registration. The possible questions that the CQC might expect prospective registered managers to have answers to: Questions about registered managers. Whats more, all of those services are legally obliged to meet the standards of care laid down by the CQC., In the interests of transparency, the CQC publishes its findings in the public domain, to enable patients and service users to make informed choices about their own health and social care journeys. *It should be noted that during the COVID-19 crisis, CQC have released interim guidance notes and will approach each registered manager application in a pragmatic way to ensure they are carried out within government guidelines on managing the process during the pandemic.How long does the fit person interview last?CQC will usually ask you to allow two to three hours for the interview itself. As a registered manager you have joint legal liability with the registered provider for the quality and safety of the services provided. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. 3. The Natural Choice for Bespoke Healthcare Compliance 01244 445025Enquiries@cqc-compliance.com, Upcoming webinar from CQC Compliance 'CQC New Strategy - 10 Tips to Remain Compliant from a CQC Inspector'. I was asked a series of lengthy competency based questions, all ok. From the outset, I was not asked anything about myself, my career history or why I wanted to work for CQC. Too often this information is held by one directorate or division and isnt shared widely enough. 7. However, in practice the interview can be as short as half an hour and typically lasts an hour. Credentially is a registered trademark, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Care Quality Commission (Registration) 2009, Guidance for Providers on Meeting the Regulations. Consider individual coaching and preparation for directors and other senior managers who will be interviewed. Its an extremely helpful document for anyone new to the inspection process, and should be the first port of call for any provider. Perhaps unsurprisingly, despite presentations trying to persuade staff in lower grades that this new role has a development path to be come an inspector for those who want it, not enough people applied by the first cut off date and so this was extended from December until after Christmas, meaning I didn't know if I'd passed the sift for a few weeks after I'd expected to. Copyright 2022 CQC Compliance. Thank youHCA Healthcare. In Newcastle and provided with location details for interview etc. 1. Make sure you know about your areas of good practice, as well as the red flag areas where trends show the trust is heading in the wrong direction. Nullam fermentum convallis urna sit amet pharetra. 15. I interviewed at Care Quality Commission (London, England) in Dec 2022. 1079836. (I know other people who applied for this role who were not told this). To be successful, every practice or care home manager must understand the CQC standards and CQC KLOE (key lines of enquiry). We will prepare you for your CQC interview by providing you written questions and answers CQC have asked our previous . The outcome of an unsuccessful application process is given as a Notice of proposal to refuse registration, or as a Notice of proposal to register with conditions. If you are also the nominated individual you also inherit all duties of supervising senior . Using the Adult Social Care Workforce Data Set (ASC-WDS) is a great way to manage your records all in one place. 3. Make sure it is in date! The process took 6 weeks. Written assessment was a scenario with questions. Section four of the PIR asks about your vacancies, your staff and their qualifications. If you would like help with preparation and guidance for your interviews, this service is charged at 150 and will take place after CQC have arranged your interview and requested you provide additional information. The CQC objective is to determine that you are the right person to be responsible for care services that look after the welfare of elderly and possibly frail, or otherwise vulnerable people. Preparation is key, as the saying goes - fail to prepare, prepare to fail. Being prepared for CQC inspection (advanced). Manager & Nominated Individual CQC Interview Preparation. Learn about the cookies we use on our website here. Tel: 0207 1010221 Being a registered manager with CQC. Necessary cookies are absolutely essential for the website to function properly. Our CQC Registration service is designed to takeaway all the stress, we will do your Provider & Registered Manager Applications and prepare you for Interview. Information and Involvement. Responsive? We use these cookies to provide you with an improved customised user-experience. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. What is the interview process like at Care Quality Commission? Wondering how much other senior medical billers are making in other states? Ensure staff have good stories to tell ahead of the visit. Mock CQC Inspection. In luctus lobortis arcu, sit amet feugiat nunc blandit vel. Heres how Credentially can help How to reduce the burden of CQC reporting. Currently, registered managers need to be suitably qualified and competent persons to be in charge of delivering GP and dental services. You make all things work together for my good. Ensuring staff are suitably trained, and that evidence of this can be provided, will prepare services for a CQC inspection. Informed by how other services have prepared, the module looks at a step-by-step approach to involving the people you support, staff and others in sharing robust evidence. On Fishbowl, you can share insights and advice anonymously with Care Quality Commission employees and get real answers from people on the inside. Contacted by the HR dept. The Care Quality Commission (CQC) is an independent body for regulating health and social care standards in England. CQC Inspectors may want to know about any interpreter service used, including access to sign language if required. Quality and Management. CQC have guidance to help signpost to what you need here and here. ID to bring on the day (passport/driving licence). Success Stories | Excellence since 2012 0208 111 1188 | business@qmads.co.uk In other words, its impossible to bluff your way through a CQC inspection, cover up mistakes or to rush around for a couple of hours beforehand to get your paperwork in order. Before your interview, you should have a good understanding of why you want the job and why you're qualified. Very difficult to get information on the role. Which means goodbye to sleepless nights. Our fully customisable software will enable you to hire faster, reduce admin, control costs and - crucially - master CQC compliance. They may look in cupboards and fridges, so make sure thermometers and temperature logs are in situ and working. We can be present to observe inspections or registered manager interviews, subject to the availability of an LMC officer. What was the outcome, Equality, Diversity and Inclusion. What We Offer. Join us as we discuss the healthcare industry, recruitment and credentially. What was the action planning and learning from these? These questions are concerned with whether the service is: How the Covid-19 pandemic is affecting CQC inspections. This CQC inspection checklist is based on CQC's updated assessment framework used in evaluating healthcare services. Scheduled (planned in advance by the CQC, but, Responsive (in response to a specific concern in relation to the service) or, Themed (in which the CQC looks at a particular area (for example, dignity and nutrition in NHS hospitals) in a variety of settings across the sector.. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. One possible way to find out whether youre ready for your next CQC inspection is to use a comprehensive checklist, like one of the many available online, or to create one of your own based on the CQCs Fundamental Standards. That was not the case here. Cras dignissim, risus in accumsan consectetur, orci urna efficitur nulla, at aliquam ante velit a lorem. Do your staff understand their responsibilities and how well can they link their work back to current guidelines and best practices? The cookies collect information in a way that does not directly identify anyone. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. When we carry out inspections, we use these to help us decide what we need to focus on. This article provides a quick overview of these standards and KLOE. The cookie is used to store the user consent for the cookies in the category "Analytics". Contact our team by emailing us at The lessons of this dental course are broken down in to separate interview questions and follows the format of: Further advice. For example, the inspection team might look at how risks are identified and managed to help them understand whether a service is safe. Registered company no. Lengthy application and interview process, turned down for not meeting unspecified requirements. Prepare well for the interview. QUICK GUIDE What to expect from a CQC inspection QUICK GUIDE What to expect from a CQC inspection 10 11 You may want to consider: Identifying a 'suitable area' in your service - for example, you may have a room that can be used temporarily. CQC Compliance Limited, 20 Grosvenor Pl, London, SW1X 7HN You also have the option to opt-out of these cookies. . Phone*MessagePlease confirm you aren't a robot!NameThis field is for validation purposes and should be left unchanged. Their job is to make sure that care services are safe, effective, caring, responsive, and well-led. As senior leaders, you must be honest about challenges as well as success areas in your trust. Written work, presentation and face to face interview. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. By clicking Accept, you consent to the use of ALL the cookies. They are available from a variety of sources, and you can easily find checklists claiming to be official CQC inspection checklists for a range of services, from care homes to GP surgeries and dental practitioners. We are of the view the CQCs requirements on general practiceare onerous and disproportionate, however, their powers are enshrined in the Health and Social Care Act and getting it wrong can be hugely stressful and time-consuming for an individual practice. Its the only system designed specifically for health and social care recruitment and compliance, is supported by experts from the health and social care industries, features fast and easy sign-up and offers best-in-class automated safety features, to ensure patient safety and keep your organisation on the right side of the CQC., If youve got ten minutes to spare, then take a look at our demo and see what Credentially could do for you. Anyone working in the health or social care sectors in England will be familiar with the role of the Care Quality Commission, or CQC. How to pass a care manager job interview. Can you evidence that policies are communicated to staff and they are read and understood? The Wessex document still references the old regulations i.e. The interview process The is a two-stage interview process via MS Teams with the first interview chaired by the Head of Operations, which you will be required to prepare a presentation and the second stage chaired by a senior manager and Director. Describe a time you demonstrated leadership skills at work. If you here within the time scales just call them and they will respond with answer. HR and recruitment and retention guidance, Looking after yourself and your colleagues, Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS) and Safeguarding, Social Care Day of Remembrance and Reflection - 17 March 2022, Being prepared for CQC inspection (Advanced), Developing new managers and deputies guide, Case studies: progressing into management, Community - Asset and strength based approaches, Social Care Workforce Race Equality Standard, Webinars to support leaders and managers from diverse backgrounds, Workforce planning, transformation and commissioning, Strategic workforce planning, shaping and commissioning, Person centred and community-based working - strength based approaches, Delegated healthcare interventions guide for social care employers and managers, Delegated healthcare interventions guide for care workers, Funded recruitment and development initiatives, Meeting and supporting winter staffing needs, Top tips for adult social care workforce retention, Inclusive and effective workforce planning, Recruiting and retaining staff from overseas, Safe and fair recruitment - gathering information, Valuable conversations: conversations that count seminar, Employers, organisation and training providers, Principles of Commissioning for Wellbeing Level 5 Qualification, Do Not Attempt Cardiopulmonary Resuscitation (DNACPR), e-End of Life Care for All (e-ELCA) eLearning programme, Supporting people with challenging or distressed behaviour, Supporting people with everyday technology, Person-centred approaches in health and care, Supporting people with COVID-19 challenges, Supporting sector bodies with workforce intelligence, Deployment of registered nursing associates, Quality assurance and continuous improvement, Post-qualifying standards supervisors pathway, AMHP workforce plan and service standards, Equality and diversity in mental health social work, New partnerships and integration models between health and social work, Social Work for Better Mental Health programme, The Community Mental Health Framework for Adults and Older Adults, The Independent Review of the Mental Health Act, Being prepared for CQC inspection (advanced). We offer Registered Managers one-on-one interview preparation and support. Support workers often work with a healthcare or social team of professionals to assist a client. The Fundamental Standards ensure compliance with the following two pieces of legislation: Regulation 7focuses on the requirements of a registered manager this is what the CQC are trying to access throughout the registration process. 1. Showing the mindmap and resources that I have put together for my CQC interview. Registered This list is not definitive but is based on the experiences of those that have gone through the process since 2020. .vc_custom_1648903024873{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f5f5f5 !important;border-radius: 10px !important;} It turned out I should also have been sent my scores for the presentation and competencies and while these were sent on, without question specific feedback I know how badly I failed to make the grade but not what I can do to improve my answers in those areas. Company registration number: 06278584, CQC Mythbuster No 35 - Fundamental Standards of Care, able to properly perform tasks that are intrinsic to their role, has the necessary qualification, competence, skills and experience to manage the regulated activity, has supplied documents that confirm their suitability, The Health and Social Care Act 2008 (HSCA 2008) (Regulated Activities) Regulations 2014 (as amended), Care Quality Commission (Registration) (Regulations 2009 (Part 4)), Individual policies, e.g. Found one of the interviewers quite rude in their approach. Through Jesus Christ, our Lord, Amen. Alternatively, CQC may issue a Notice of Proposal to Register with Conditions.If the applicant disagrees with the decision and resulting notice, a hearing can be convened to receive representations. 4. CQC will usually ask you to allow two to three hours for the interview itself. 4. We specialise in fast-tracking new applications so that you achieve your CQC registration as quickly as possible. Nulla congue libero eu libero efficitur, non fringilla dolor ultricies. TIP #4 - There will be a number of situational, hypothetical and personality-type interview questions . These cookies will be stored in your browser only with your consent. The interview usually lasts for about 30 minutes but can be longer. TIP #3 - Clinical Governance is an extremely important aspect of this role. Holders of older versions of qualifications should carefully check equivalence. Luton, United Kingdom. if not, why not? Online application form focussing on employment history and a personal statement. Level 2-3 Diplomas in Health and Social Care qualify holders for non-managerial roles and are a stepping stone to the higher qualification. Its a good idea to set up the Care Quality Commission (CQC) visit as a corporate project with executive leadership, preferably with the chief executive officer involved and receiving regular oversight briefings. what legislation are you required to comply with in your current role and what legislation/regulations would you need to comply with as an inspector? 2. CQC may quote 2-3 hours for a fit person interview. If the hearing outcome is unsatisfactory it is possible to appeal and subsequently attend a tribunal. 2. Read tips on recruiting nurses, doctors and ancillary staff into the NHS. Nullam lobortis pharetra libero at accumsan. Can you provide clear evidence of how you are developing and improving your services? A turgid experience. This website uses cookies that help the website function and to help us understand how users interact with it. They use predetermined Outcome Measures to analyse whether an organisation meets those standards, and will require documentary evidence to demonstrate whether these outcomes are being met.. Questions on Essential Standards of Quality and Safety Outcomes. But opting out of some of these cookies may affect your browsing experience. Interview date: 29/03/2023; 30 Hours/Week; . Nulla congue libero eu libero efficitur, non fringilla dolor ultricies. We will prepare your business plan as required by CQC for new health services to demonstrate market research, cost benefit & SWOT analysis, and incorporate your financial forecast projections. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Find out more or enjoy a FREE trial of our CQC management system to see how QCS can help you save time, stay compliant and improve standards: Register for a free trial here: www.qcs.co.uk, Or Call one of our Compliance Advisors now on 0207 138 3078 or email: [emailprotected], Registration under the Health and Social Care Act 2008, Guide to the application process - Guidance for new registered managers, URL:http://www.cqc.org.uk/content/step-step-guide-applying-new-registered-manager, Step-by-step guide to applying as a new registered manager, Strengthening corporate accountability in health and social care: A consultation, URL:https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/210734/Corporate_accountability.pdf. They may also be held on-site at the service providers premises or on the telephone if this is appropriate. The post holder will join a well-established MDT . Ensure all services are undertaking what is required. Providers who have applied for registration will be interviewed by a member of the CQC team prior to them accepting your registration. All rights reserved. Contacted by the HR dept. A lot of your interview preparation will depend on the specifics surrounding the job, the company, and even who is interviewing you and how. if the practice is known as Dr XXXX and Partners and also The XXXX Health Centre make sure your policies reflect the practice as it is named on the CQC registration. Consider why you are interviewing and your qualifications. Register for Free: Care home advice completely misses the point, say the Alzheimers Society. Preparation is key, as the saying goes - fail to prepare, prepare to fail. Anonymous Interview Candidate in Newcastle upon Tyne, England, I applied online. You may disable these by changing your browser settings, but this may affect how the website functions. And please let us know what weve missed. Glassdoor users rated their interview experience at. Vivamus nec egestas neque, in finibus est. . Scandals about poor quality care have been attributed, in part, to regulatory failure and put the health and social care sector under significant scrutiny.