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If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. "The garages at Leam Lane had already been condemned, and we were working towards . xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. Please continue to be patient, as we are experiencing a high volume of phone calls. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. This makes sure that everyone is treated fairly. Thursday 26th January 2023. We will first make sure that it is our responsibility to do the repair. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. A public consultation on the future of Gateshead Council's Leisure Services has commenced. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Don't worry, we can still help! When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Complain to the housing ombudsman The housing ombudsman is a free and independent service. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. The panel decides which services they review based on various criteria. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. To register with My Housing Account, select 'my account' at the top of the Council homepage. Gateshead Council aims to complete the backlog by late March next year. NE8 1HH If this is not possible, we will replace with the items we hold in stock. You have the chance to buy up to 10 additional holidays per year. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. <> The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Some work to your home is done as part of a planned maintenance or investment programme. East Ham We hope to reschedule these events at a later date. endobj The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Youll be paid a competitive salary plus additional allowances where relevant. Regent Street Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Any resident with My Housing Account can access this service. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. What are the costs and charges at Watergate Court. London Gateshead Now is a collection of the latest news from Gateshead Council. :L+Ftc[Sdu|^Y^. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. However, the contractor will not ask you for any money when they call. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Gateshead Council aims to complete the backlog by late March next year. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. %PDF-1.5 Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Thank you so much. I have got this complaint, they monitor it and see it through to the end. 182-184 High Street Request a FREE property inspection to find out how much your claim is worth. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Our housing offices are currently closed to the public. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of It is also possible to claim for any damage that may have been caused during repair works. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. : 50K - 53K. You should report any damage to your local housing office. There are no emergency or urgent repairs outstanding at this point in time. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Gateshead Council. We will need to look at what has been damaged so please don't throw anything away. % Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Some of these jobs need to be inspected before the contractor can start the work. stream Repairs update You can now report your non-emergency repairs. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. The contractors are currently repairing seven properties a week. If so we can help you claim compensation on a NO Win, NO Fee basis. Well, theres so much on offer and heres just a few of the highlights! To keep up to date, why not follow us. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. You can also claim compensation for the damage that has been caused during repair work. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Unfortunately, this job posting is expired. If we miss an appointment and we didn't contact you, please contact us. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. United Kingdom. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. 1 0 obj Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Planned repairs usually need an inspection before work is done. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Employer Est. Visit directory. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. We have guidelines on how long different repairs should take. As a council housing tenant, you are entitled to a good standard of living. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation.