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and certain items may require in-store returns for refunds. Got my order which smells like cigarettes, notice I was missing items. I will continue to pursue this until justice is serve! If you see bot apps advertised on sites like Instagram, you can block them and report them there. You can call them at 1-888-246-7822 or use the Contact Us option found within the Help Center to start a live chat. Then, Instacart will connect you with a personal shopper in your area to shop and deliver your order. I had a customer report her ENTIRE Target order as damaged, including peanut butter and a double camp chair. Customers are eligible for a refund or credit towards a future order of up to the total amount of any fees paid by the customer for the order for any of the following order issues, Instacart shall have the sole discretion to. My last order for them was the Thursday before Christmas at Costco, it was slammed and their app shut down. Even though the company does make an effort to combat scammers, there are Instacart scams to watch out for. This complaint was posted by a verified customer. I go above and beyond to find the products and deliver them on time intact. 5. Some customers will even go so far as to send pictures of the damaged goods. Unless they gave you a four or less star rating, why worry about it? Read more about Brett here. I only hope people check their bank billing and report this fraud of a company. Yes there are some dishonest customers. Press question mark to learn the rest of the keyboard shortcuts. It's the liars and theives that give Instacart and 'us' a bad rep .. If not, I'll just drop it, but I feel really bad about not being able to leave a rating and bigger tip. Do they get to keep their stuff for free? As with almost any online platform, there are scams on Instacart. Their only way to get a credit is to make the claim. Select Get help on the relevant order. But if its the product itself, I would report it. Another issue is Walgreens. You have up to. Kroger told KPRC 2 the Instacart shopper is being investigated for fraud and is no longer with Instacart, and . 3. 2" x 6" x 10' each Buy now at Instacart 100% satisfaction guarantee Place your order with peace of mind. If its been more than 4 days, you can reach out to Care for help. Select a credit to your Instacart account or tap Help Center to contact Care. The only way a shopper would be possibly affected is if they received a bad rating from the customer faulting the shopper for the damaged item. I got my money back and left her 5 stars. I have submitted a problem report on each and received a credit. Shop online & get your groceries delivered directly to your door in as fast as 2 hours. For instance, Shoppers will only pick food like fruits and vegetables in good condition. They were the only items ordered.. . 3. Maybe I'm missing something . Is there a way to tell instacart an item is defective by no fault of the shopper? If an alcohol item is out of stock, your shopper will contact you to get approval for a replacement. There isnt much you can do to prevent this as a Shopper, but it can hurt you if you get lower star reviews. "Russell is an intelligent, compassionate, driven person that I hope I get to work with again. Credits will automatically apply . Brett Helling is the owner of Ridester.com. I have been using this service several times a week for well over a year, as I have been struggling with health issues so the "convenience" of this services has its benefits, when it runs smoothly. Some bots alert Shoppers when new orders appear. . Determine if the reported issue qualifies as an order issue; Decide whether to issue a refund or a credit towards a future order; Determine the amount of such refund or credit; Determine if any evidence must be provided to substantiate the order issue; and/or. Welcome to the best place to share your experiences, ask questions & chat with other Instacart Shoppers. If you can't advise me you will not be bringing my stuff, just say so and don't have me waiting while you keep changing the delivery date. report and say as much as you said here, will NOT Help you on whatever these dings do to batch priority but will eventually lead to customer's removal from system if they consistently get reported on fraud on produce claims, *maybe,*. For one, you can only accept one order at a time. Matt Wilson. *Instacart doesnt accept passports for most orders in California, or for Costco or Walmart orders nationwide. and our However if the driver still has your items it could be quicker and easier to get them by contacting the driver. This was a Publix in Fayetteville, GA. A special [censored] you very much. Manual ID entry isnt available for orders in California, or for Costco or Walmart orders nationwide. - an item arrived broken or in an unusable condition. . The app has a live-chat support feature that guarantees you can chat with an agent within two minutes. Instacart sent Melchor an apology and offered her a $70 credit and a free delivery. If the Instacart customer doesnt have any instructions and an item is out of stock, the Shopper can message the customer and see if theyd like a replacement. Some states require a signature before the alcohol can be delivered. If you don't spend a lot with . This offer is non-transferable. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They need to understand that this is some of our livelihoods right now and they need to realize that we are the ones who are going to take the head on it and not Instacart itself. Why would you go to the store, with rancid food, for "credit"? In essence, this company is a product of satan's work, however, if you're completely desperate this is your wonderland. 5. 1. I work as an Instacart shopper and there are some things customers do that make my job harder . Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Brett Helling is the owner of Ridester.com. I was already late for holiday evening and the only open store was far. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. kiwa obituariesThis item PVC Vertical Blind Replacement Slat Smooth (White) 10 Pk 82 1/2 x 3 1/2 by Royal Window Coverings. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. You won't see refunds in your Instacart account. Youll need to select Receipt, and from there itll show an itemized list of your grocery order. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Instacart is one of the best grocery delivery services available, but its definitely not perfect. I said to her, if I didn't have funds, all of the charges totaling over $550 wouldn't have been debited. If possible I'd like to get my money back, but I'm not about to mess with some innocent lady's income over $5. Theres a cap on the card based on the cost of the order. The customer may still be charged delivery fees, bottle deposit fees, or the tip. In some areas, you can even get alcohol. None of these fees are disclosed prior to processing payment. Bank account charged with $223.18 February 4, 2023 spoke to another representative regarding holds equal to $468.18 over the payment of $223.18 Unfortunately, as soon as one bot app gets shut down, another pops up in its place. Thank you for being concerned! I had that happen also.. How on earth can a watermelon be damaged unless it was damaged after it was delivered. While there isnt much you can do to prevent bots, the company claims to be cracking down on bots. Usually, we can make things right quickly when you report a problem through the Instacart app or website. Never again! Desired outcome: Strangely, the order was complete with no issue so I thought. during the shut down there were a lot of people that came on board as shoppers. We sometimes earn affiliate links when you click through the affiliate links on our website. If you cant cancel your Instacart order, it probably means a shopper has already picked it up and began working on it. Instacart memberships cost $99 a year; it also charges a per-order service fee (it's not a tip, that fee goes to the company). 1. Your information isnt stored on shoppers personal devices. While Shoppers typically dont have to pay for damaged items, bad reviews can affect which orders they see. Usually, we can make things right quickly when you report a problem through the Instacart app or website. From there, you can fill in key details such as the date the item was damaged or stolen, the reason . It didn't work, so I requested a password reset. Later that day, I went into Walgreens. I sent this to a friend who has been an Instacart shopper for quite a while. **Instacart doesnt accept green cards for orders in California, Washington, Missouri, and Minnesota, or for Costco or Walmart orders nationwide. Contactless delivery and your first delivery or pickup order is free! Some Shoppers have resorted to using bots, which are third party apps that work alongside the Instacart app. Harris Teeter did not resolve my issues due to having disconnected calls by rude customer service reps. There are tons of reasons for you to need an Instacart refund. To understand this scam, you must first understand how the Instacart app works for Shoppers. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. I have been shopping for a few months now and I have NEVER seen so many dishonest customers. For example, if you put the items on the customers front porch, take a picture that clearly shows the items and the porch. Too many bad reviews can lead to their account being deactivated. The 70th percentile of wage-earning households bring in $107,908 annually and we base spending on that number. Has anyone else had any customers say they had a damaged item? Available in over 4,000 cities in the U.S., Canada, and Australia. So I wake to find my instacart account has been hacked and someone is shopping and having items delivered to a hotel room across the other side of the country - mind you it is a hotel room with a room number the chat history has the person talking to the shoppers and telling them to leave the items outside the hotel room. All eligible items, including fresh foods, will be listed depending on your address. and . Shop for items from stores near you, with a selection of more than 500 retailers and trusted local grocers across North America. Some are good some were not so good. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. The total came to $257 and Instacart charged me $72 for a tip. Did you receive a delivery you're not completely satisfied with? Kelly, was very argumentative and kept blaming the double charges on BMO Harris. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. . Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. Not only did Instacart charge me the $72, but also charged me the $20. So, you may not be able to get as many orders as youd like in a day. In this sense, you don't really have to keep your receipts. It doesnt seem there are any repercussions for these shoppers. If Same-Day Delivery is not available in your area, you may be interested in nationwide CostcoGrocery (excluding AK, HI . Using bots violates Instacarts terms of service. They will re-send any missing/damaged/wrong items without all the service fees. Sometimes there arent enough shoppers for that day or they simply dont want to take on the order, so instead of you waiting in limbo, your order is canceled instead. Shoppers must deliver to recipients that are 21 or older. Bad Replacement Items. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. Now youll click View Receipt to see a detailed list of what was already refunded, adjusted, or successfully delivered. The shopper delivering obviously molded fruits or vegetables, cold or frozen items not kept temperature controlled to delivery, squashed baked goods are just some examples of when the shopper is at fault and a reduced rating is appropriate. While the company is good at refunding customers for issues, too many refunds can result in a price hike. Thank you for being concerned! Did you receive a delivery youre not completely satisfied with? Crypto Our website is supported by our users. When placing an order, you can click on each item and leave a note specifying your preferences, whether it's bananas that are more green than brown or apples that are a certain color, Jen said. On December 14, 2022 I placed an order with instacart for my elderly mother who is handicapped and housebound. Ridester 2022 | ALL RIGHTS RESERVED. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. In those moments, you need to know when and how youre going to get your Instacart refund. I've cancelled my last 2 fairway orders and will not order again from them.