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Paid over $550 for two Hangout festival tickets. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. Covid-19: What to do if you have tickets to an event that is canceled Solved: Refund in Progress - StubHub Community a cash refund, but that cash refunds remained the default. Explain your scenario, and provide any applicable evidence. Contracts are contracts. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans The festival would issue them a new wristband and cancel the "lost" one. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. I am quite dissappointed. PDF COUNTY OF DENVER, COLORADO Denver, CO 80203 WEISER, ATTORNEY GENERAL I will never use Stub Hub again. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Overcharged. NEVER AGAIN will I use STUBHUB. Called stubhub, no help! Call +1 (866) 788-2482 with all the details about the purchase. I went to use the credit on my account, and nothing showed up. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. Customer service all the way to your seat, 2000-2022 StubHub. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Sorry we couldn't be helpful. Honor yours. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. I don't even have an account, never purchased tickets but some thief stole my card info. Called back for refund. He reportedly paid $120 per ticket. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! Never Will I Buy From Stub Hub Again. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. FRACK! I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. You aren't supposed to dispute charges because you changed your mind. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. Email is another option for requesting a refund. I have been trying to reach y'all about a refund. This cookie is set by GDPR Cookie Consent plugin. Last time I'll probably use StubHub. The cookie is used to store the user consent for the cookies in the category "Other. StubHub has already been targeted by a $5 million lawsuit over the change. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . This is so wrong in so many ways yet I don't have a leg to stand on. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. StubHub Refund Ticket by Phone. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. It started giving credit instead: a voucher worth 120% the ticket price. How is this legal for them to keep MY money? Also how can stubhub charge me $176 when I never received any money for this purchase. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. I agree. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. BOSTON . If I don't get a refund soon I'll be reporting theft to PayPal. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. "We were only allowed 120 percent credit toward future concerts, not refunds. Wow. The parking pass was sent to me with in 5 mins. Buy sports, concert and theater tickets on StubHub! Horrible company. The latest breaking updates, delivered straight to your email inbox. We waited two hours until they decided to open the door again. They said there was nothing else that they could do. 01-30-2021 01:41 PM. Still haven't received refund. Should have checked this site first. If you want your refunds, go through your credit card companies or banks. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. I was told at the door stub hub does this frequently. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. I placed the call today, which is the day after. "We were only allowed 120 percent credit toward future concerts, not refunds.". This site is horrible. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Include the reason for the refund and any supporting documentation. Announcements have been made but, a plan of action has not been put into play quite yet. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. Subscribe for full access to The Hollywood Reporter. For most current purchase, the tickets were not actually available. You will receive an email with instructions on how to receive your refund. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund How is this right? I don't want a damn coupon, I want my money back! I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. Also disputing a charge that you made is fraud. If you call Stubhub they insult you and treat you like crap. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. Never use stubhub again. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. Their tech team looking into it or b.) As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. Receive a coupon for 120 percent of your original purchase*. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. Highly dussapointed. View Vivid Seats Refund Policy. Help us improve this article with your feedback. That's why they have a return policy. StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. I will NEVER use stubhub again! You can request a refund from StubHub by email. StubHub Refund Policy Change May Run Afoul of Massachusetts Law The cookie is used to store the user consent for the cookies in the category "Performance". After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. I am traveling today from Mexico to Madridfor what? "These consumers made a deal with StubHub," he said. Purchased 2 tickets to a college basketball game. Read this advice or complain & cry later on.. The refund will typically process within 5 to 8 business days. When we bought these tickets, we had jobs and splurged for a night out. As a marketplace, we act as an intermediary for buyers and sellers.