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Zero stars, uselessly run, waste of a time company. is cancelled, postponed or cannot be fulfilled by the. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . This is not an insurance policy. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. IMPORTANT Any translation of this document from English is for assistance and information only. i spent 2 hours online and still didn't manage to secure tickets. Fuck that, what a joke of an optional extra. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. This meant that I had to sit & concert was standing room only. Share. Why are there multiple listings for the same event at different prices? Ticketek is selling for the following venues only. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. What a disgrace!! Companies can ask for reviews via automatic invitations. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. We missed the show! Any evidence requested by our Customer Experience Team to verify the emergency circumstances. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Attend participate in, take part in, use, or be present at. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Voluntary relocation or where you are changing employer for a new role. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Fire A report from the fire service and/or police. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Make a report to ACCC. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Might be worth looking into? If they mean no-shows, then so be it. I can not believe in this day and age HOW BAD this company is. Immediate household persons living together at the same permanent address. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. (Receipt required for Doctors note refund up to $100 or equivalent). I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I am trying to buy tickets but it says unable to lock the ticket. If could give a minus 10 score I would. means an unforeseen circumstance completely outside. Are Refundable tickets available through Ticketek Marketplace? Conditions that are unpredictable and the event is more than two months in the future. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Why is the price displayed on my ticket different to what I paid? They gave me specific number to call to move tickets. I have been linked to your site from Ticketek.co.nz. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Wife tested positive on 13th. Hopeless website. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Easy as. The office was just as bad as the ticket fees would have you believe. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. They haven't responded to my emails! Are Refundable tickets offered on Gift Voucher sales? I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. are the business owner or registered Director, or a member of. Anyone can write a Trustpilot review. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. To read more about Covid-19 please visit our dedicated page here. Confirmation of failure or disruption of the public transport. Sell tickets directly from your Ticketek Account. Just upload its fucking DEATH CERTIFICATE. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Website doesn't work. Abusive partner? If you've forgotten your account details, never fear we also . I find the app difficult to navigate. As it got closer to Christmas I started to worry, as they were to be presents. Sick relative? Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Where You are the business owner or registered Director, or a member of Your family is. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. I'd be interested whether this is something the ACCC would be interested in. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Inspite of giving all the details, continuous email stating - send it in new format or send more information. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Frontier Touring, Special Guests: Maisie Peters and Budjerah. :(, tails, they sent an email saying they has processed the refund. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. It's about $1500 and I have no idea what to do next. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Still waiting for my refund 6 months. There is no customer service centre you can call, just an automated voice call telling you to email. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Download the Ticketek App & add your ticket to your wallet now. How will I receive my tickets? I recognise the terms of service were available, but nobody reads those. (Receipt required for Doctors note refund up to 50 or equivalent). The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Send them an inquiry many times and they are not answering! This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 2023 Trustpilot, Inc. All rights reserved. (This can normally be obtained from the transport companys website). Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Ticketek routinely mismanages ticket processing which should be simple. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Youmade an unsuccessful request for annual leave for the date of theBooking. They need a better system and more staff it seems. Find out how we combat fake reviews. Ticketek wastes YOUR TIME like it doesn't matter. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Worst website and app I have ever used!!! It goes against our guidelines to offer incentives for reviews. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). I just resold a ticketek ticket on Tixel. I couldn't return to where I was, no progress, the booking system repeated itself, etc. We/Us/Our We are the Booking agent with whom You made the Booking. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Where you cannot provide evidence that the person affected is within the. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Why should I buy from Ticketek Marketplace? A copy of the travel warning from the Government Agency. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. So thanks very much! Its a disgrace. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Change My Location Forcing people to own smart phones is not giving people choice and freedom. We may consider other Emergency Circumstances at our discretion. A police report or crime number to confirm the theft(Self-declaration not accepted). Anyone has experience getting refunds from them or have advice on what I should do here? Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Absolutely appealing customer service!!!!! Any translation of this document from English is for assistance and information only. etc. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Create an account to follow your favorite communities and start taking part in conversations. Are there any age restrictions enforced on my event? Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. I would and do prefer not to use their services. Times are approx. Privacy (data erasure request) I have now been trying for a refund for 6 months. Maisie Peters: 7:00 7:45pm You can do anything you want if you're the only game in town. I got tickets to a concert from ticketek that got cancelled of covid. No way to recover tickets. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Ticketek Australia you're a pathetic poor excuse for a company. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Proof that the passport has been reported to and cancelled by your Government Agency. I will never purchase anything with you again. A copy of a notice from the examination body, school, college, university confirming the change of date. Do I need any special hardware or software for print at home tickets? I want an refund, yet there is no way I can get it. A police report confirming details of the theft. Poor service really. They rapidly charged my credit card, then didn't provide the tickets. I haven't received my order confirmation email. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Attend participate in, take part in, use, or be present at. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers.