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"I have researched Waitrose a great deal and am very happy with the positive reviews I came across online. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). "My reaction to employee theft would differ if I were a retail associate or a retail manager. They will think that it is respectful and it shows you have good manners. If unsure of the best decision, I would ask my supervisor for clarification. They just asked you standard interview questions that you would know. I love that you act with integrity, give it your all, and give more than you take. Can you give an example of where you showed leadership? This position was also my favorite because it was such a great challenge. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview. Your five core values speak volumes and are what made me want to apply to your company. This video will reveal what questions are asked most often in Waitrose interviews and will teach you how to answer them. The interview process was easy and enjoyable. It keeps me motivated to be better. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions, went in for a group interview where we had to do a task involving discussing what order we would do certain tasks and then a quick 1-1 interview where they only asked a few questions, I applied online. I love your products, and your company culture seems great, too. Most places I have worked for have policies in place for these types of scenarios, and I am happy to follow the procedures put in place by Waitrose.". ULTIMATE Online Interview Training Course Order today and youll also get a 30-day free trial to our bestselling online interview training course designed to boost your success at interview! TIP #1 Waitrose are renowned for high-quality goods and services and pride themselves on being an outstanding employer and customer service provider. The interviewer wants to ensure that all your questions about the company or job role are answered during the interview. Super nice interviewer and easy questions. From what I have learned about Waitrose, it sounds like that is the type of environment I can expect working for your company.". If you come across as the type of person who requires constant recognition for everything you do, the interviewer may feel that you would be a challenge to work with. Which all went well. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). It was fast and easy, asked several questions and had a group part before. Super nice interviewer and easy questions. If you have never created a display, that is fine. Learn more about interviews at Waitrose & Partners Answered 26 July 2018 - Supermarket Assistant (Former employee) - Canterbury Think about the behaviour you'd think they want you to exhibit, then make your answers reflect this as you are completing the online situational tests. I was very proud of the suggestion that I made, and that upper management and my manager had the confidence in me to make the change. ", "My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number.". Wow, you give by far the best advice. In my current position, we have a leaderboard, and I like that concept because it creates a healthy bit of personal competition for me as well. Have a question or concern? Who has created the answers to the interview questions? Stupidly hard questions for the role - it was like I was interviewing to be CEO. All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It was fast and easy, asked several questions and had a group part before. I work very hard to ensure I speak to everyone in terms they can understand. Interview Questions. Our date tracking prior to 2019 was not accurately kept. Interviews at Waitrose Experience Positive 64% Negative 9% Neutral 27% Getting an Interview Applied online 100% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (378) Sales Assistant (86) Customer Assistant (79) Customer Service Assistant (61) See more interviews for top jobs I do not prefer close supervision as I am confident in my skills. As a retail employee, you will come across customers who want to argue with store policy. A job search isn't just a one-sided hunt. I want to work for Waitrose because your values align perfectly with mine. ", "If the customer is being physically aggressive towards myself or coworkers, I would call security immediately while making sure we are safe. These skills make me a strong fit for this role as this position requires a high level of organization, interpersonal skills to effectively interact with customers and coworkers, and integrity to always do the right thing. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. All of our products and resources are protected by our 30-day no questions asked money back guarantee. Tasks required are mainly focused on show how you can organize stuff. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. "I feel that performance incentives are a great idea. "My ideal employer brings charisma and passion to their work. When responding, back up why you would like your requested salary based on your skills and experience. Very laid-back, almost forgot I was in an interview. Be sure you have an example for each and every one of these scenarios prior to your Waitrose interview. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. I have worked in a leadership capacity for the past five years and love sharing my knowledge and experience with others. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. Common stages of the interview process at Waitrose according to 1,343 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Candidates interviewing for Customer Service Assistant and Customer Assistant rated their interviews as the hardest, whereas interviews for Supermarket Assistant and Sales Assistant roles were rated as the easiest. However, with a small amount of preparation you can ace the Waitrose Interview. Discuss with the interviewer how you would handle a situation surrounding employee theft. "I have worked in retail for the past eight years. I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. PassYOURinterview at the first attempt! Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. I have been slowly building my credit and recently qualified for a mortgage to purchase another home. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. Of course, I would not be telling the truth if I said there wasnt the appeal of you being local to where I live, but there are other supermarket stores in the local area, and I would not choose to work there. So there is no risk. Expert responses that you can use during your interview. ", "I hope never to be late! ", "No, nothing negative will show up in my reference check. Applied online and passed the online assessment. Focus on describing the positive reasons for wearing a uniform. Discuss with the interviewer how you ensure that your customers receive the best service from you. Talk to the interviewer about any times you have been required to wear a uniform and your thoughts on this. I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it. Im on step two ! "I had zero unexcused absences last year. Waitrose is the one of the biggest Supermarket company in the UK. We were having some problems with theft because of it. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. ", "I am able to commit to the hours as shown in the job description and am available outside of college times. The hours were just not right for me in the end which is a shame. Salary questions can be a bit tricky. If you are lucky enough to secure an interview them then carry on reading this post. And second, are there any required qualifications you do not see on my resume?". They asked basic questions which were simple and easy to answer. I am someone who has lots of experience taking care of customers and I am able to work hard under pressure as and when required, and also work as part of a diverse team to achieve the daily tasks required in this role. ", "Just yesterday, I had a customer make a purchase and noticed that she was struggling with her bags. Really welcoming and straightforward, the interviewer was friendly. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic and level of honesty. Here are the two questions we recommend you ask in order to portray a positive and enthusiastic attitude: QUESTION Apart from providing exceptional customer service, what else can I do in this role to ensure I meet the requirements and expectations of Waitrose? If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. What I like most about this position is being in charge of training new employees and conducting annual performance evaluations. Q2. ", "My most recent employer would say that I am a person of integrity. Company Information. I interviewed at Waitrose in Jan 2023. I believe a management role with Waitrose would be a great next step in my career.". It is incredibly important to research the company's core values and mission statement before your interview. I interviewed at Waitrose. The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision. I ask them if they have questions, I actively listen, and I am great at reading body language. Then once got through that stage. That shows you are proactive and value workplace relationships and communicating with others. I got an indication as to whether i got the position or not towards the end. How would you manage food temperature in the freezers/ fridges? Easiest Most Difficult Interviews at Waitrose Experience Positive 82% Negative 5% Neutral 13% Getting an Interview Applied online 96% In Person 2% Recruiter 0% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (382) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) I believe this will help my confidence grow and my sales skills as well.". ), UPDATE: I got the job offer.THANKS Richard . There is no wrong answer as to what you want to learn if hired at Waitrose. Q5. "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness. Q1. Heres why you should buy with PassMyInterview.com. These bonuses include free guides, powerful online training and more! This website uses cookies so that we can provide you with the best user experience possible. "Last week, my manager had not completed the schedule for the following week. If the customer was being verbally abusive, I would tell them that I want to help them if they would please be less aggressive. Glassdoor users rated their interview experience at. It is best to show that you can work with various management styles. Focus on being honest in your response. I texted my friend to see if she could tell my teacher what had happened. ", "The store where I currently work is a family-run shop where they operated based on trust and didn't have a loss prevention plan. No minimum term. 2023 PassMyInterview.com. Waitrose interview details in Slough, UK: 46 interview questions and 36 interview reviews posted anonymously by Waitrose interview candidates. It is best to describe your ideal employer as one that is the same as Waitrose. Perhaps you want to learn how to work in a leadership position or learn how to work in sales. If you disable this cookie, we will not be able to save your preferences. Discuss with the interviewer why you want to make a change and how this particular role fits well with the changes you seek. Focus on describing that you work well independently and work well with teams. Had to do a task, too. There were scenario based questions but with lots of others stemming off them. Tie these desired qualities into your answer to display you are a fit for the role. Tell me what you know about the Waitrose supermarket brand in respect of our core values and ethos? Display to the interviewer that you can do more than the bare minimum. "I am best motivated through the occasional words of praise and recognition for a job well done. "I have a strong creative flair and enjoy creating attractive displays. We do not have advertisements on our pages but we do try to make money through paid-memberships. "I have a rule always to treat my customers how I would want treatment in a store or establishment. They just asked you standard interview questions that you would know. Be open and honest. Interviews at Waitrose Experience Positive 78% Negative 7% Neutral 15% Getting an Interview Applied online 95% In Person 2% Recruitment Agency 1% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (381) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) ", "I believe with a little training, I could very easily create some attractive displays. Full Suggested Answer & Detailed Response, Question 11, I like to know that my efforts are noticed from time to time. The actual interview took around 45min, again give examples of good customer service, time when you went out of your way to help, how you cope under pressure etc. I applied online. Be thoughtful and draw upon the research you have done on the company. I work best with organizations with a penchant for learning and promoting their employees based on performance. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. If you have past performance reviews or letters of recommendation from your references, review them before your interview. Waitrose interview details in Sheffield, UK: 14 interview questions and 9 interview reviews posted anonymously by Waitrose interview candidates. What is the interview process like at Waitrose? This is your opinion, and you can answer how you would like. ", "I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations. Focus on giving an example of going above and beyond the typical job duties that will make you stand out from other candidates. Was quite a while ago now, Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. A part of being a diligent employee is ensuring you are always on time and present when expected. All of our products and training resources are protected by our 30-day no questions asked money back guarantee. The hours were just not right for me in the end which is a shame. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Waitrose job descriptions generally have a salary range noted on the job announcement. ", "I have a transformational leadership style. Let the interviewer know if you have not worked in a competitive work environment. Also included general questions of experience in customer service e.g: tell me a time when. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Do you have a process in place for reporting these types of situations?". While the interviewer would prefer someone with experience, the question asks if you are a creative person capable of creating attractive displays. You will get the best work from me if I am being treated with respect and feel appreciated.". After everything we have gone over in this interview, do you have any hesitancy in offering me the position? Being flexible in your schedule is valuable as a retail-based employee. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer many interviewers hear. PLUS BONUSESIn addition to the specific WAITROSE INTERVIEW Questions & Answers, you will also receive the following BONUSES: 150+ Page Interview Skills Guide packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. We all know interviews are stressful and competition is intense. You can ask the interviewer to describe their management style if you wish. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). Application. Q6. Common stages of the interview process at Waitrose according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Retail and customer service-based roles often require diplomacy when working with the public. I created a presentation and gave it to my manager, who took it to upper management. It was fast and easy, asked several questions and had a group part before. Waitrose is a British employee-owned supermarket store with over 3009 shops across the United Kingdom. It felt good to help, and I do not mind helping others when needed. You want to earn a decent salary but do not want to respond in a way that will talk you out of a job. Describe a stressful situation at work and how you handled it? Went for interview and we as given a written test of how you would sell to certain people then asked 3 questions which I thought were completely over the . I am looking for compensation that is aligned with the role and provides an opportunity for growth.". Very laid-back, almost forgot I was in an interview. Focus on reviewing Waitrose's return policy before your interview. My most challenging position was with Company ABC. "I describe my leadership style as collaborative. Very detailed o line application process. Then you can be better prepared to formulate your response. Full Suggested Answer & Detailed Response, Question 2, You had a group task to do, and then an individual interview with a manager. Be sure to end your response on a positive note and tell the interviewer how you are excited to have the opportunity to interview for the position with their company. Waitrose Interview Process. It's great to be 10-15 minutes early rather than just showing up on the dot. This is the company I see enjoying a long career with, and I am excited about this opportunity.". The job description should have prepared you for the shifts you will be asked to work. TIP #5 At the end of your Waitrose interview, you may be given the opportunity to ask the panel some questions. I have three copies of performance reviews and letters of recommendation for your file if you would like them. My math skills are strong, and I am confident I can meet your expectations regarding accepting customer payments. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready. The interviewer asks this question to see what work environment you dislike to see if you will be a good fit for the company culture. I had my interview yesterday, and I did great! I am available to work whatever schedule I am given and am happy to work overtime as well. They manager was kind and understanding. Think back to when you were racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. Finally, we have eliminated all risk for you. I feel confident that, if you hire me in this role, you will be very happy with my performance, contribution to the wider team and my ability to uphold the strong values Waitrose adheres to., First and foremost, I would follow my training and the Waitrose principles in regard to customer service and care. Many retail-based organizations require their employees to wear a uniform. I cannot work in an environment that feels negative or toxic. I do not participate in drug use, and you can be assured that I will maintain a clean record if you hire me for this role. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. Describe a time when you completed a difficult, time-sensitive task whilst under pressure. I interviewed at Waitrose. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). Secondly, we provide exclusive bonuses with all our products that you wont find anywhere else. "There are many aspects of the job description that are appealing. Most retail positions require a wide range of hours, including evenings, weekends, holidays, overtime, and split shifts. The interviewer would like to know how you would respond if your coworker did not show up for their shift and you were asked to cover. I applied online. 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022. Thank you so much! ", "I left my last job because I was moving out of the area. First, when would you like to have this position filled? They mentioned that I have not missed a day of work the entire time I worked for them and that I demonstrate strong leadership skills even when not working in a leadership position.". I am also open to additional hours when I am not engaged in my college classes and coursework.". Interview questions and answers were first added on July 30th, 2018. "I have researched your core values online and feel your values align with mine to a tee. I am excited to work for Waitrose because of the flexibility you offer students and the growth potential. If you have examples of displays you have created, be sure to share that with the interviewer now. I went today and got the job on the spot! Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations. ", "I hope to gain stronger skills in communication and customer service. They have approx 230 branches across the company and are still expanding. 11 years ago. You want to focus on being positive in your response. You will stand out as a stronger candidate if you reply that you motivate yourself at work. Positive Experience. Assure the interviewer that you can be trusted while describing what your most recent employer would say about your character and integrity. After identifying three qualities that make you an excellent fit for the role, explain why these qualities will benefit Waitrose if hired. It felt excellent to go above the call of duty that day.". FREE 30 days access to our BESTSELLING online Interview Training Course! Thanks a lot! The interview lasted for around 20 minutes and I was asked around five questions, asking about times I'd worked within a team and about what determines good customer service. It is also good to have copies for the interviewer if they would like a copy for their file. I won an iPad, cash incentives, and concert tickets. ", "This job will fit perfectly surrounding my school schedule. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Waitrose Interview Questions and Answers 1. Followed by some behavioural questions then a general chat about availability etc. My dad got rear-ended one time when driving me to school. I was sick for two days, and a note from my doctor accompanied those. What is your most important success so far? Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts. If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. I have a natural flair for the creative and look forward to exercising that here with Waitrose.". If unsure where the company stood on a return, I would ask my manager for clarification.". Explain to the interviewer what your ideal employer looks like so they can determine if you will be a good fit for the company culture. I was taught to treat others as I want to be treated, which is what I do daily.". Performance incentives can be very motivating. If you want to ace your upcoming interview, practice with our topical-based interview question sets. I meet and exceed your requirements and have the knowledge and experience you are looking for. 1 community answer was added by Lauren McCabe on October 31st, 2019. by asking how I can help them, listening to their responses, and providing excellent customer service. I take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM. "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I also enjoy the annual reviews because it lets me show my staff how well they are doing and how much I appreciate their work. The interviewer asks this question to see that you have strong verbal and written communication skills, which are required for all Waitrose positions. If you hire me for the position, you will not be disappointed in my performance. In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required. How would you deal with a customer complaint in one of our stores whilst working for Waitrose? Be sure to highlight your favorite and most challenging positions. "Yes, I do have a question. You had a group task to do, and then an individual interview with a manager. I think that I would be the best person for this job because I have a great appreciation for what Waitrose is achieving in the retail marketplace. I would avoid approaching the employee as I would not want to make it a personal issue. Had to do a task, too. Reliable transportation can be a personal vehicle, Uber, public transportation, carpool, motorcycle or bicycle, or walking. I feel that my retail marketing education, as well as the fact that I am bilingual, makes me the best candidate for this role.". Describe a time when you managed multiple tasks all at once? "If I had an aggressive and disrespectful customer, I would calmly ask them how I could help. "I am prepared and committed to working the hours listed in the position's job description. Describe a time when you dealt with a difficult customer or client? Tasks required are mainly focused on show how you can organize stuff. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. Your questions and answers helped me tremendously to land my first Tech job. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. First is the psychometric tests followed by a group interview and then a solo interview. 2. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Q11. Rather than placing blame, I believe it's always more effective to ask for growth recommendations.". Employees interested in future leadership roles generally have a strong work ethic and are more motivated to succeed than their coworkers. The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. Want to know what questions Waitrose ask at interview? ", "I would describe my communication skills as above average.