For flight inclusive bookings, all monies paid to such authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. We have enhanced sanitation onboard and have made changes so that you can social distance onboard. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. Please refer to section 1.11 when making a significant amendment within 69 days of your departure date, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or, The act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or, An event or circumstances which we or the supplier of the services could not have foreseen or avoided even if taking all reasonable care; or, The act and/or omission(s) of any person(s) who at the time of the alleged act or omission was not acting lawfully and performing duties or services on our specific instructions, and/or within the course of either their employment or their engagement directly by us; or. Already booked? If there is time to do so before departure, we will offer you the choice of the following options: (a) (for significant changes) accepting the changed arrangements or. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. Onboard please refer to the Guest Relations Desk or the Medical Centre. The information contained relating to shore excursions on our systems and documentation is correct to the best of our knowledge at the time of issue. How many days is the Final Payment required before the cruise? Final Payment Due Date: 1 to 5 nights : Sky Suites or lower Celebrity Suites or higher : $100 per person $200 per person : 75 days prior to sailing . Cookies are used on this website. If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard Subject to the above, we and the airline will only be liable for destruction or loss of, or of damage to, checked luggage on the condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked luggage was in the charge of the airline. Fly/cruise package pricing is based on the lowest fares available at the time of going to print from a UK departure airport (which may be a regional airports and/or indirect flights). Unfortunately I was advised that they are unable to extend your final payment due date. 3.2 What class of flight seat/ticket is booked? To ensure a healthy sailing, we may also request that guests who arrive at check in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. Persons using The Spa must be over the age of 18. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. Be advised that any refund due to you shall be paid to you within 14 days of cancellation of any booking. Some flights will involve a change of aircraft. You can redeem any FCC by calling us! By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of the relevant legislation. Please note: The date of departure means the date the arrangements you have booked with us . At times, we may offer promotional GTY offers. UK-issued EHIC cards are still valid at the time of publication and offer the same cover as GHICs in the EU. Find a Bargain Please choose a vacation type. If we consider that, because of your special needs, your chosen holiday may be unsuitable, we will advise you as soon as possible after you have provided information to us about your and assess any possible alternatives. If you would like to bring a motorised wheelchair or scooter on board you must complete the Guest Special Needs Form we provide with your Confirmation Invoice and then send it to our Special Services department by email at specialistservicesuk@celebritycruises.com at the time of booking to provide the dimensions and battery type as limitations may apply and we may not be able to accommodate this request. In order to process your booking, we need to collect certain personal details from you. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations or the Montreal Convention. The provisions of the Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 as supplemented and/or varied by any other applicable legislation from time to time in force including, but not limited to Regulation (EC) No 392/2009 (together The Athens Convention) applies to your cruise as well as the process of getting on and/or off the ship. You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in the United Kingdom (UK) only. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. Please note: Airlines may at their discretion refuse to carry passengers with certain medical conditions. Call us at 800-338-4962 or . These sailings are known as Immersion sailings and this means that the product will be tailored to the local market onboard in terms of language, food and entertainment. The health and safety of our guests is our number one priority. The contract between us is governed by English law. Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. If we need any other personal details, we will inform you before we obtain them from you. Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. Is Celebrity doing this to eliminate the price reduction refunds? Unless you book and pay for an upgrade, you will fly economy class. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. The legal status and regulation of some medicines prescribed or purchased in the UK can be different in other countries. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. Guests holding non-British passports should check with relevant embassies. Please note that flights may only be purchased as part of a package and with a Celebrity cruise. Pfeil On the one hand, Emin Alper burning days is a low-key but revealing account of the resurgence of . VisaCentral are pleased to offer discounts to Celebrity Cruises guests when booking online through the above web link. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. The General Information & Booking Conditions apply to both on-line and telephone bookings. Any damage, destruction, delay or loss suffered during any travel by air (including the process of getting on and off the aircraft) must be notified to our UK office and the airline at the time of discovery or, in any event, in writing within 7 days of the end of the flight concerned for damage, destruction or loss or within 21 days of the luggage being made available for you in the event of delay. Very rarely, we may be forced by force majeure (see section 5.10 below) to change or terminate your holiday after departure but before the scheduled end of your time away. Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. We use CCTV to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests. Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. Guests will go to a tender platform from which you will board the tender. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. force majeure as defined in section 5.10. If this holiday is in fact cheaper than the original one, we will refund the price difference. If your flight is delayed, we will assist fly/cruise guests by looking at alternative flights, subject to availability. The limit of our liability for death and personal injury for non - shipping incidents is limited to 400,000 SDRs (approximately 379,000). Applicable regulatory age restrictions apply while the ship is in port and until the vessel enters International waters. Full details will be provided at the time of booking. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. No refunds will be given on any cruise for no-shows. After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date. You can decide when you would like to dine between the hours of 18:00 and 21:30 (may vary by itinerary) each evening; much like a regular restaurant, however, we strongly encourage reservations to ensure the best service and to avoid any potential wait times. Passengers should note that suppliers may not allow name changes and that the booking may need to be cancelled and rebooked. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). Celebrity Cruises Inc. and RCL Cruises Ltd both hold an Air Travel Organisers Licence (ATOL number 10486 and 10372 respectively) issued by the Civil Aviation Authority (CAA). Here's how to cancel or postpone a cruise due to COVID-19. Likewise, if any details change of your holiday that changes the details in the ATOL Certificate we will issue a new ATOL Certificate to you which will replace and supersede the previous one. This includes any disappointment, distress, inconvenience or effect on any other arrangements. 1.5 What happens to money paid to a travel agent? Therefore, all bookings will benefit from all EU rights applying to packages pursuant to the applicable law in force at the time of booking. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. Some airfares may require full payment at time of booking, which may be non-refundable. For the safety of our guests and crew, there are certain items that are not allowed on board. I have a question about the due date for the final payment. The current Celebrity Cruises brochure contains all available standard cruise only and fly cruise packages as of this date and replaces all previous editions whilst the website https://www.celebritycruises.com/gb always contains the most up to date cruise only and fly cruise products available. a return flight to London Heathrow as opposed to London Gatwick so please check your details carefully before paying for your booking. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. and may also involve stops en route to your final destination which may involve you disembarking from the aircraft or changing aircraft and/or . Such promotional GTY categories are defined as follows: XC - Concierge Class balcony stateroom. We cannot accept responsibility for any services, which do not form part of the package holiday. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. Given that the transfer and amendment fees are both non-refundable, we would recommend that these amounts are collected from the guest at the time the changes are made, as they will be charged to the booking as part of any cancellation. Forums. A. A contract between us will come into existence when we send out the Confirmation Invoice, even when we are unable to provide flight timings. * A charge may be made for some entertainment activities on board. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. Where a refund is due, we will pay you the full amount of the decrease in our costs. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. That apparently came out in September of 2021. Dining times may vary slightly on port days due to shore excursion departures. Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. Terms and conditions for those travelling in a group are different to those that apply to individual bookings. In all cases, you must take account of payments received from any airline and/or other supplier in connection with your claim. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. 1.10 If I have to cancel my cruise holiday, will I receive a refund? The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury.
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