Although port 587 will usually work, port 465 is the recommended port. We do not write articles to promote products. Apple disclaims any and all liability for the acts, We have received reports that emails to btinternet.comemail addresses are being blocked. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Thanks for the examples that have been provided so far. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Have you had the chance to check if the issue persists on a different user account? The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Just goes straight to outbox, then tries to send . That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. 2 users liked/thanked this post: If I go into iCloud web page, then I can send and receive as normal. only. . We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Page 1 of 2 1 2 Last ask a new question. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. I know it exists because I can pick it up on ios and via BT Webmail. One of the mails having been sent as long ago as April 4th. @stevebrass Thanks, but same result as before. Will post any update that I get. It takes a while to get a reply from the Postmaster but they will respond. All postings and use of the content on this site are subject to the. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. 11h05. 19-12-2022 I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. 10-07-2019 A forum where Apple customers help each other with their products. - last edited on Also, the web interface seems to be working just fine. Re: Emails from btinternet.com addresses not received. I then asked them to login to BT webmail and send me another email and that one came through straight away. If everything works fine in webmail, you may need to check your program settings. iPad is working ok. 25-08-2021 21h18, I have got my email working again. The article below can help if you do not have any other user account to test with. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. Delays in Emails being delivered can arise from a multitude of reasons. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. This has made me want to look a bit further and so I found the Community. 15h33. 10-07-2019 PaddyB. 23-04-2021 25-08-2021 This site contains user submitted content, comments and opinions and is for informational purposes At my age, I just don't have the energy to set up a new email address and tell everyone.'. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). BT L1 agent wasn't able to resolve and it has been passed to their email support team. 14h56, on So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. I have exactly the same problem and would love to get a solution. on In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. on A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. The account I am using is Gmail (the google mail). Does anyone have any other suggestions please?? on Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? I have tried sending individual messages and simple test messages but nothing works. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. 20h13. This sounds fiddly, but isn't necessarily. There'll likely be four of these, two from BT servers and two from Plusnet servers. My email is not sending from my iMac (iCloud). Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com 15h31. It seems that my account SMTP setup was changed (without my input). This is NOT 'A solution'. Anyone else experienced this and got any suggestions on how to proceed? If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. 14h00, on I can receive emails. 'I have always used the same email address,' says Dave, 79, from Cambridge. mingoslkd, call Thanks for the super fast analysis and reply. Sending or receiving email. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. I changed "Authentication" to "Password" and clicked on "Save". You may have to register before you can post: click the register link above to proceed. 19h39. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. 10h59. However, give yourself enough time to smoothly switch over and you may find it is worth your while. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. How can we as customers get BTs attention and ensure that there is a fix? 16:52 EST 04 Mar 2023 Some links in this article may be affiliate links. This isn't just a small delay. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. 3) Import all of your contacts from your old account to your new one. You can send and receive messages, but not actively manage the account. Today all of our emails addresses would receive, but not send. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. After 6 mos., if selected you will be billed $10.99/mo. Surface mail is also available; please e-mail us for . I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! All other emails to other systems have no issues. RobbieMac. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. 20h31, on I've got a "failed delivery message". 8h29. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. ), on 3 users liked/thanked this post: Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. 14h08. I also feel slightly better I am not alone. I can't afford the risk.'. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. I have a group of 14 people set up under Outlook 365. 23-04-2021 A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. You can usually find the option to redirect in the inbox settings of your old email account. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Working on the theory that it was another case of BT doing something, I decided to leave it overnight.
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