If you have any questions or need further information please contact your Travel Agent if you booked through one, or Reservations at 1300 384 696 (AU), 0800 447 913 (NZ) or email CustomerRelations.anz@vikingcruises.com, Monday - Friday, 9:00am - 5:00pm. The logistics of booking a trip that included an extensive itinerary that Viking covers would have been impossible to do on my own. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. "Margaret Island looks bigger, because all the rocks at the bottom of the river are visible now. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. The Tisza lake cross-swimming event scheduled for the 13th of August was canceled." Tisza borders the Hortobgy National Park, a landscape of plains and wetlands, that has UNESCO World Heritage status. "If low (or high) water prevents passage at a certain point, the line simply moves the downstream sailing passengers (and their luggage) to the upstream ship and vice versa. The new ship is currently scheduled to start operations with a Viking World Cruise 2022-2023. Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. "I had travelers whose ship couldn't make it to Budapest -- they had to board their ship in Komarno" -- about an hour away in Slovakia -- says tour guideJulia Kravianszky. Viking has cancelled all 2022 departures of its Russian river cruise itineraries and ceased all operations in the country for the remainder of the year. This will surely increase the credibility of your complaint. The good news is that there are not the mass cancellations we saw in 2020. Whether the company is primarily struggling with the national labor shortage, delayed staff trainings or physical considerations such as supply chain issues impacting particular staterooms remains unclear. If in difficulty, those with swimming pools on board can empty them. 2. Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST A surge in Covid infections on cruise ships is causing mayhem across the industry, leaving passengers stranded aboard. Additionally, the August 26 voyage will include a transit of the Kiel Canal, while the September 7 sailing will add a stop in Saaremaa, Estonia. Instead, the ship will sail. CruiseMapper provides you with free of charge schedules with listed cheapest ticket prices per person per itinerary. Just realized that the cruise booked was from Antwerp to Amsterdam. That's devastatingly low -- at 40 centimeters, commercial shipping becomes unprofitable. Passengers have called the latter easier said than done as trips fill up years in advance. They'll also look beyond rivers. So some of the rooms are unavailable for these reasons.. On June 10, 2022, the U.S. announced it is eliminating the COVID testing requirement for air travelers to enter the country. Viking Cruises has detailed options for guests who are impacted by further cancelations through May 2021. Read Also: What Does The Average Cruise Cost, Norwegian Cruise Line is removing planned stops in St. Petersburg from its 2022 sailings due to the escalated situation between Russia and Ukraine.. The sailings that depart on January 15, 29, and February 12, 2022, will now only be calling at Freeport, Half Moon . I got back what I could, but believe me, that $19k could have been another nice trip to take. We were kind of excited about going with them because were close friends, Alvie Blankenship said. 48 cases confirmed from a sailing Dec. 11 on. Guests and their travel advisors on impacted departures have been notified directly by Viking customer relations. There are numerous ship repair/maintenance people onboard and they are taking up rooms. If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. A Viking spokesperson said: The safety and security of our guests and crew is always our top priority. Some media outlets along the river corridor have pointed to likely supply chain challenges. They didn't want to hear that changes in the world's COVID environment was NOT in the paperwork! Richard and Jean Pletcher hoped to celebrate their 50th wedding anniversary in style. In 2023, celebrating the companys 25th anniversary, Viking EXPEDITIONS offers Longitudinal World Cruise I. But, if youd rather have a refund for your canceled cruise, you need to request it from Viking before August 24, 2020. Does anyone know if this is true and when the notifications from Viking were sent out, if any. And our award-winning bathrooms feature large glass-enclosed showers with easy-to-see controls, premium Freyja toiletries, anti-fog mirrors and heated floors. Jan. 17, 2022 Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. They will move and find new areas for river cruises beyond the traditional European ones," she says. Travel + Leisure is published by Meredith Corporation under license from Travel + Leisure Co. I had that same happy feeling till the last day of my cruise. With Russias invasion of Ukraine creating an active war zone in the Baltic, Viking River Cruises, Atlas Ocean Voyages, Regent Seven Seas Cruises, and Oceania Cruises all canceled port stops or full itineraries in the region. Due to the Coronavirus crisis, Viking Cruises suspended passenger shipping operations fleetwide by canceling all voyages with pre-scheduled departures in the period March 12, 2020, through July 2021. We give you our exclusive bonus offers, plus all qualifying cruise line offers, plus all of the cruise line loyalty program benefits. Viking traditionally operates voyages on a single itinerary between Moscow and St. In all, we are out the money. The cruises will continue through the Mediterranean and end their voyages in London. The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . There's been erosion of the bottom so the river has actually got deeper. There will be another and eighth ocean ship, Viking Mars. It's not just rivers. To mitigate issues, Viking runs sister ships sailing the same itinerary, but in opposite directions. Our included visits to wineries and medieval towns were all well worth our time - particularly because all of the guides were so well-spoken and informative. The safety and security of our guests and crew is always our top priority, a Viking representative told Travel Market Report. The luxury river cruise line, Scenic, scrapped all of its 2022 Russia cruises. Fully refunded were also all prepurchased through Viking packages and services. And of course there's the Danube. "The ship build and experience of the captains is very important when the weather is like this," she says. However, we will continue to provide testing if a guest reports symptoms, requests a test, or if our Medical Team deems necessary. I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. Not that that prevents problems. A little too hot: Although none of her clients have been affected yet, she says that among her fellow agents, one had a client's cruise canceled this week, and another had their itinerary adjusted. 10 Around-the-world Cruises for the Trip of a Lifetime, Viking Is Planning an Epic 28-country World Cruise for 2022, These Major Cruise Lines Just Dropped COVID-19 Testing Requirements for Shorter Sailings What to Know, This New Luxury Expedition Ship Has 2 Submarines, a World-class Crew, and an Amazing Spa, These Expedition Ships Take You to the World's Most Remote Regions in Style, Save Big on a Luxury European Cruise with Regent Seven Seas' Newest Promo, This Luxury Cruise Line Just Unveiled 'Grand Voyages' for 2024 Including a 79-night Sail Across Europe, Holland America Line Is Offering 50% Off 2022 and 2023 Cruises If You Book Soon, 10 of the Best Cruises for Solo Travelers at Any Age, This Around-the-world Cruise Was Just Announced for 2024 and It Visits 31 Countries in 121 Days, These Brand-new Longitudinal World Cruises Sail From the Great Lakes to Antarctica Here's How to Get on Board, 8 Cruises to Jamaica and Other Beach Destinations, These River Cruises Explore the Most Beautiful Coasts in the U.S. From New England to the Great Lakes, MSC Cruises Cancels 2022 World Cruise, Adds Second World Cruise for 2023, This New Luxury Cruise Line Just Announced Alaska Sailings to See Whales, Glaciers, and Gorgeous Port Cities, 11 Luxury Cruise Lines That Offer Stunning Suites, Fine Dining, and Exceptional Itineraries. Calls to Viking for comment were not returned this week. Shorter itinerary segments are also available for booking, including the 119-day Viking World Horizons 2022 that visits 49 ports in 22 countries. However, due to ongoing travel restrictions in Europe and the USA, as well as Canadas and Australias ban on cruise shipping, Viking canceled the entire 2020 program in mid-August. But drought and climate change has coincided with the increase in river cruising. Current cruise: N/A Viking Ocean Tracker Itineraries Deck plans Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Not that they're much better. Speaking of lighting, the bathroom lighting was spectacular. Russia has banned UK airlines from its airspace in response to the UK doing the same for Russian carriers as part of a raft of sanctions slapped on Russia in response to its aggression in Ukraine. I noticed Viking no longer lists the above cruises on their website. Forgot to use it? There won't even be (environmentally damaging) snow cannons to help out," says Justin Francis, CEO ofResponsible Travel. At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. Scenic. Without consulting us for our preferences, Viking moved us to a date and room location that did not work for us.I called on 11/19 to discuss options and was told we could cancel and receive a full refund or take a future cruise voucher for the amount we paid or select a different sailing date. ", Helen Prochilo of cruise specialistPromal Vacationscalls European river cruising "the hottest thing we are selling this year.". The company left an official comment to this complaint. "They stopped renting out boats, and many owners were forced to remove their boats from the water. They certainly want their money a year in advance of the trip. Generous closets, plentiful USB ports and US/EU outlets, plush robes and slippers add to your comfort. "Anybody who operates river cruise boats would have had an understanding of this because of the way the climate has changed in the last 20 years," she says, adding that low levels on the Rhine and Danube have seen incidents of passengers being bussed from one destination to another for the past five or six years. "Our previous World Cruises sold out in a matter of weeks, and we are now seeing more interest in these extended voyages than ever before.". Viking Ocean Cruises Is NOT All I Thought It Was, Viking 360 Ship Tours: Explore our Ocean & River Vessels, Virtually. Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary . The announcement comes after both Viking's 2021 and 2022 world cruises sold out in record time. Travel Agent Michael Consoli joins us to answer these and other questions live. "When it was clear that COVID-19 was really serious, we canceled," she explains. Never never again. By. Barborini has 30-odd excursions lined up for September. The river still "looks large and majestic -- it doesn't really give the image of a dried-up river," she says. My third cruise was with my mom, Penny and we sailed on the 11 -day Passage to Eastern Europe Viking Danube Cruise. We appreciate the opportunity to respond and wish you well. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. That would be fine if you were using insurance to help replace losses of tens of thousands but it isn't fair if you haven't even gone on the cruise! Lake Garda water levels have plummeted in places like Sirmione. Frohnert, a world traveler who is Irish by birth but has lived in the U.S. most of her life, had planned to fly to New Orleans and travel back to Minnesota by water for what she assumed would be her final voyage. The ship has now begun sailing with her first guests, but we are still putting the finishing touches on the overall experience and refining the itinerary, the letter continues. What you also need are medical experts to manage your situation especially if your tour company had abandoned you. By continuing to use our site, you agree to our Private Policy and Terms of Use. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The Tisza lake cross-swimming event scheduled for the 13th of August was canceled.". Those conditions are pretty devastating -- levels are "exceptionally low" in some areas, German officialstold CNNon Friday. Theres a 24 month window to apply it to any river, ocean or expedition cruise. The sailings start at $54,995 per person (or $49,995 for the World Journeys cruise), based on double occupancy. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Viking Neptune is a new ship that will join the fleet in 2022. He he tried to take the trip solo, he was charged . I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. St. Louis Park man killed cousin, local chef outside St. Paul funeral reception, charges say And if all else fails, they use the boat as a hotel, and bus travelers to their destinations each day. Asking for our understanding, loyalty and continued support. Copyright 2022 Travel + Leisure Co. All Rights Reserved. They also invited their good friends Deborah and Alvi Blankenship. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. But don't cancel your trip just yet. So far, the situation for tourist boats is holding out. Local News | Which Viking ship was in trouble? There was worse news to come. Call 866-719-7447or book online at All Inclusive Outlet Cruises today. The FCC is valid for 24 months , for any Viking cruise itinerary and fully transferable. I used to tell friends that Viking takes care of its passengers, they have proven me wrong. Viking Ocean Cruises has itineraries customized a year before the actual cruise takes place so that the guests can have enough time to prepare themselves up for the cruise. Local News | Then in 2022, they expect the debut of two new expedition ships, Viking Octantis and Viking Polaris. Indulge in complimentary programming on a flat-screen LCD TV with an easy-to-use remote. Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. The other side of drought is flash flooding -- something that has hit the US in the past few weeks, with Yellowstone suffering aonce-in-500-years incidentin June, andtwo people being killedin Las Vegas last week. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. The 65-day itinerary visits 29 ports departs from Buenos Aires Argentina, visits the Antarctic Peninsula, continues northward around Cape Horn, along South Americas coast , passes through Panama Canal, then up to Mexico, Florida USA, NYC New York, Canada and via St Lawrence River to Ontario and via Detroit MI, ending in Milwaukee WI. There are also some Viking people here to do staff training, and some other Viking people with unknown functions that are not crew. Other lines have cancelled but Viking get to keep our $10,000 because we don't want to run the risk of a breakthrough infection or of passing on the virus! We rebooked for 2022 on 11/30/2020. Simply click on the name of your cruise line below to get the details. We hope to connect with you then. Bumped customers have been offered full refunds or vouchers equivalent to 110 percent of what theyve already paid so they can book at later dates. Thank you for your review, Anna. Therefore, Viking has discontinued all on board COVID testing fleetwide. It's also a classic cruise itinerary. In recent weeks,. You get more when you book with us instead of booking directly with the cruise line. The sailings. "The safety of guests and crew will be central to any decisions relating to itineraries. (CNN) -- Just when you thought it was safe to get back in the pandemic-snarled water, Europe is having another cataclysmic summer. If you go on Facebook, there are many people who were dumped. Italy's largest lake, Garda, isnearing its lowest ever levels, adding a stretch of land around the peninsula of Sirmione, which famously ends with some impressive Roman ruins -- or did, until now. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. "I've been on the Po for 40 years, and this has never happened before," he says. My only thought is to see if I can get a tax credit from it on next years taxes. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Dont Miss: Do You Need Passport For Alaskan Cruise. I only got my money back that I paid extra on the cruise I canceled. Rescheduling a trip three years from now sounds unlikely to her. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. In 2013, the company launched its new brand Viking Ocean Cruises. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. And she's not taking any chances -- watching the water levels drop on the Rhine over the past month has made her advise would-be bookers to wait till next year. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. The price includes business class international air travel, transfers to and from the ship, all shipboard gratuities and services fees, visa services, luggage shipping, and a beverage package. These legendary waters flow through 10 countries, coursing through Germany, Austria and Hungary to the Black Sea. And their customer service reps leave much to be desired. VIKING RIVER restarted in July 2021 , VIKINGs Egypt boat in August. All in all, I highly recommend this trip! Apparently the trip insurance you MUST take is NOT refundable. Despite the new Covid restrictions, this was a dream trip and an opportunity to see a part of France that was completely new to me. Guests and their travel agents on impacted departures have been notified directly by Viking Guest Services. The numbers of COVID-19 cases reported on cruise ships are stacking up again: At least 50 cases of COVID -19 on Royal Caribbean's Odyssey of the Seas. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Sister brand Regent Seven Seas Cruises plans to remove the Solovetsky Islands, Arkhangelsk, Murmansk and St. Petersburg, Russia, from its 2022 sailings, along with Odesa, Ukraine. Call us at 800-454-0927 to speak to a Cruise Concierge today. The itinerary was called Scenic British Isles. Viking continues to reinvent cruises and next year will be no different. "The places where we can ski have shrunk -- the same will be true for river cruising in 20 years. Thank you for taking the time to provide us with a review of your experience, Maggie, although we regret to hear of your lingering disappointment with our service. And parts of Lake Tisza, Hungary's largest artificial lake, are no longer accessible by boat, according to Kravianszky. Prochilo says that many river cruise boats are specifically built with flatter hulls to deal with low water levels. Usually it's navigable year-round. For information about your specific voyage, please log onto MyVikingJourney.com. Unless urgent action is taken on climate change, the reality is that extreme weather is going to have an impact on the destinations and communities we visit.". Just try to go with the flow. Somecanals have also been closed. We paid for the trip and had trip insurance. This would mean that river cruise lines could face severe disruptions . Aug. 29, 2022; Mark Farmer's two-week river cruise from Amsterdam to Budapest got off to a bad start. The 138-day journey will stop in 57 different ports. For the past 20 years,Stefano Barborinihas rented boats and taken visitors out on his stretch of the Po, near Parma. Learn what to expect if you decide to cancel your booked sailing, rather than waiting to see if your cruise line cancels it. When I inquired about how we go about rescheduling a trip in the future, if we even want to, the response was to check everyday and maybe there would be a cancellation, Richard Pletcher said. In March-April 2021, Viking OCEAN announced plans to restart operations with. Also Check: Do Alaskan Cruises Have Pools. We were given the option of a voucher or cash I was aware that cruise lines' cash flow issues and accepted the voucher. For 25 years, we have always had the highest standards for health and cleanliness, and our protocol enhancements make Viking even safer. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Hagen said Viking is on track to outpace those figures in 2022, with an annual . View all of our Luxury Cruise sailings and offers. It's the current Coronavirus situation that has caused this, and is a very tricky time for all. Vikings move follows announcements from other cruise operators saying they are monitoring the situation, with Saga and Atlas voyages among those to have altered sailings. At the moment I don't see any cruise for P & O, Cunard has been cancelled, I also think that AIDA has been cancelled. We look forward to reconnecting with you soon, Anna, and thank you for your patience. We signed up on 10/15/2019, and paid for the cruise in full on the required payment date 9/18/2020 (16 months before the cruise date).Forward to 11/18/2021, (less than 60 days to Jan 13, 2022 embarkation) we get an email telling us that Viking must cancel the first planned departure of the Antarctic Explorer itinerary. Vienna and Krems are also off the itinerary. So glad I was talked into that scam. The company is also allowing him the option to transfer the cruise to someone else, according to Wasserman. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. Also Check: How Much Is The Alaskan Cruise. My second cruise to China was a bit more complicated. When I called just to inquire about this, I was told the first available trip was actually in 2025, because everything earlier was fully booked., In other words, Viking wanted to keep our money for three more years, after already having it for almost two years, said Pletcher, who instead demanded a full refund. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be . Things are already looking different in Budapest, perhaps the most beautiful city along the river. But now some of those waterway dreams seem set to run aground. If I read it correctly, he didnt get the voucher money back. To start the list, here are my favorite things about sailing with Viking which will be followed by top things my friends, family, and fellow travel writers love about a Viking Cruise. He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Theyll refund the vouched amount to you. River cruise specialistRiviera Travelsaid in a statement: "We have seen minimal disruption so far as we have put measures in place, such as ship swaps and minor itinerary changes, to ensure guests can still make the most of their cruises." (Updated 1:37 p.m. EST) -- The omicron COVID-19 surge has caused several cruise lines, including Fred. For those who've already booked, she makes regular calls to the river cruise lines checking the conditions. Weeden thinks that as Rhine tourism dries up, river cruising companies will look elsewhere. I read all the books of Mark Twain, said Frohnert, a former St. Paul resident who now lives in Rochester, Minn. Over the 56 years weve lived in America, mostly Minnesota, we have traveled to over 85 countries., The only thing left that we wanted to do was to sail up the Mississippi, she continued. Barborini says that he's worried for the Po this fall. None of this is news, says Clare Weeden, principal lecturer in tourism and marketing at the University of Brighton. Unfortunately, this means that some staterooms need to be cancelled, and we are contacting you today because yours is among them.. Viking refusing to allow us to change dates and won't refund our $10,000! . If the Omicron variant is giving you enough anxiety that delaying your cruise, there is usually an opportunity to cancel your cruise thanks to more flexible policies from the cruise lines. In America, two cruises have been nixed from Jacksonville, Florida as Carnival Spirit replaces Carnival Ecstasy from March 7 through April 9, 2022. 6 Russian stops on Viking's ocean itineraries will be modified, and impacted guests and travel advisors will be notified. "We've had droughts before, but this low -- never. This information is updated regularly; you can find all the latest cruise news here. Recommended Reading: Where Do Cruise Ships Dock In Crete. A new ship will be assigned from the Carnival fleet to Jacksonville for the Ecstasy itineraries, effective April 23, 2022. Entire boat trips planned from St. Paul in July and August were canceled this summer, and interior work aboard the ship has apparently continued right through the first departure from St. Paul toward St. Louis, Mo., on Sept. 3. Lack of rainfall in . For anyone who has China on their bucket list, Viking offers a great way to see many of the major sites in one trip. Our team is actively monitoring the situation and is in close contact with our field offices in the region. Bathrooms are superb, even at the lowest category, with glassed-in showers, sleek styling, plenty of storage, Freyja toiletries andthe biggest indulgence of allheated tile floors and towel racks.- Cruise Critic, You May Like: What Cruise Line Goes Around Hawaiian Islands. By then, he hopes that the water levels will be higher. Update: Windstar Cruises cancelled all sailings and cruise-tours in the Black Sea and will replace St. Petersburg on its five Baltic cruises with a non-Russian port. Something Viking never did. New alerts are pouring in every day. As you may be aware, due to circumstances beyond our control, construction of the custom-built Viking Mississippi was delayed, impacting the ships delivery date and the preparations necessary to welcome guests on board, reads a Sept. 8 letter from Viking to a California-based passenger who opted for a full refund. 2 Viking River Cruises canceled all Russian river cruises and its planned Kyiv, Black Sea & Bucharest routes this year due to the events. Since weve been together last 37 years weve done an enormous amount of traveling, Wasserman said. At anchor off Falmouth, I almost could have sworn I was in Bermuda due to the blue skies, calm waters, and sail boats bobbing in the bay. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. more. Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. For Further Assistance If you have any questions or need further information please contact Guest Services on 0800 298 97 00, Monday to Friday 9:00 AM - 5:30 PM, Saturday 9:00 AM - 5:00 PM and Sunday 10:00 am - 4pm (closed on bank holidays). What Cruise Lines Sail From Jacksonville Florida, Where Do River Cruise Ships Dock In Basel Switzerland, What Is Included In Concierge Class On Celebrity Cruises, What Cruise Line Goes Around Hawaiian Islands, announcements from other cruise operators, banned UK airlines from its airspace in response to the UK doing the same for Russian carriers, Crystal Cruises is reportedly shutting down US operations, Where Does Norwegian Cruise Lines Sail Out Of, Kings Bay Scenic Cruise From Crystal River, How Much Are Alcoholic Drinks On Oceania Cruises, Where Do Cruise Ships Dock In Reykjavik Iceland. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back.
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