Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. For more information, please consult our list of products and services found in the Price list section of our website. Exact pick-up time will be confirmed when making your purchase. If you visited our Parks: foto@xcaret.com Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? Enter the heart of the Mayan jungle. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. Everything about the hotel was excellent. What types of files are the photos that are downloaded? However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. Enjoy perks like free continental breakfast and free train station pick-up. Remember you can purchase water shoes at our shops in Xplor. This luxury hotel features a casino, a full-service spa, and a nightclub. Yes, you can contact the photography customer service center What should I do? This hotel features a restaurant, a 24-hour gym, and a bar/lounge. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea. 5/5 would recommend again. By Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. Pick up at the airport could not have been easier. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following departure points and Grupo Xcaret official transportation will pick you up there. I already purchased my admission to the Park, but I want to buy other services. Is there any type of refund and/or cancellation. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. Are the downloaded files of high quality? Monday to Sunday from 8:30 a.m. to 10:00 p.m. *This park does not require a reservation. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. The park is set up with picture stations. If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-H, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour. It is located right next to Xcaret Park, found on the Federal Highway 307, km 282, only 56 km away from Cancuns International Airport and 6 km away from Playa del Carmen and about 55 km north of Tulum. What happens if I cannot attend the Park the day of my visit? Minimum age allowed is 5 years old. We invite you to join our program of using biodegradable and chemical-free products! There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. The staff in the restaurants and working around the pools I had no problems with; they were fantastic. I went to the park and couldnt buy them. Clear editor. de C.V. We use own and third-party cookies to improve your experience on our website. Privacy Terms. What is your Cancellation/ Refund policy? FAQs; Customer Service. The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. You can purchase with a credit card or PayPal. Each photo downloaded is a JPG file, and the videos are MP4. The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. It didnt matter if he was cleaning the pool or checking chemical levels he smiled. View Hotel 1,774 reviews 0.3 miles from Hotel Xcaret Mexico Free Wifi Free parking Visit hotel website All Inclusive 2022 Occidental at Xcaret Destination View Hotel 22,576 reviews 0.4 miles from Hotel Xcaret Mexico Free parking Pool All Inclusive 2022 Palmaia - The House of AiA View Hotel 819 reviews 1.3 miles from Hotel Xcaret Mexico Free Wifi But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. The ramen at Xin Goa was excellent as was the fried rice. You can download as many times as you need to while the code is valid. No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. Take advantage of the business center and free WiFi in public areas. *MSI only with participating cards (banks) issued in Mexico. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. Yes. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. All our current promotions are here, click now. Those guys were amazing. Does the Park offer activities for children over five years old? 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. I will absolutely return to Hotel Xcaret: for the amazing scenery, the tremendous food and drink, the gorgeous amenities, but more than anything, I will return for the experience provided by the incredible staff. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Does Xplor offer activities for children older than five years old? They let us use our park pass before our room was ready, which was awesome, so we went to one of the parks for a few hours (which were all so great). Xcaret: DO NOT MISS THIS PARK!! If it doesn't, for their own safety, they won't be able to do the activity. However, we would appreciate if you could inform us about the exact date you will visit the park. The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. My hotel is not available for pickup, although I chose transportation to the parks. Fully refundable Reserve now, pay when you stay. To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. This hotel features a restaurant, a gym, and a bar/lounge. de C.V. | If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. Above and beyond customer service! If you want to check our current promotions, visit here. If you have an account, sign in now to post with your account. If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. No, only Tour option includes round transportation from Cancun and Riviera Maya. No, we only accept IFE. How do I find and download the photos from the website? Saturdat to Sunday from 9:00 to 15:00 Hours. How many times can I download my photos with my download code? What happens if I forgot my download code? For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. We had a fantastic lunch and swam in both the pools and river. Thank you for contacting the Photo Department at Experience Xcaret. Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. By continuing to browse the site, you agree to the use of cookies. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. Is there any type of refund and/or cancellation. I can see them but they all say sample on the and not able to download. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. Some activities call for physical strength. There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. The discounts are applied automatically by our system according to the date of visit. Service at every restaurant was never short of perfection. Occasionally, birds would land near him and hed speak to them or laugh at them. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. No problem! Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. Xenses Admission; Tour Tulum-Xenses; Save more. For more information, please consult our list of products and services found in the price list section of our website. What is the minimum/maximum weight allowed on zip-lines? However, Hotel Xcaret also offers a package that covers as many parks as you'd like. Strike your best pose, smile and take as many pictures as you want during your visit. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Children must present official ID (passport or birth certificate copy) at the park's ticket booths. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Paid for in US $ we received the hotel photos only. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. The free buses with unlimited access to the park saved us probably $1000 by itself. No problem! There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. Restrictions apply. Within Mexico. Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Youll bring back home a terrific souvenir of your visit. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. Changes are not permitted on the day of your visit. What happens if I forgot my download code? In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. No problem! DoubleTree Suites by Hilton Hotel Boston - Cambridge : 400 Soldiers Field Rd. We kind of had two check-ins, as we got there a bit early before our room was ready. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. Traveling on business? Underground River Rafts of 580 yards paddling with special hand paddles. Yes, the activities in Xplor Fuego are designed for all family. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Great, vibrant, location. Only adult individuals aged 18+ are allowed to drive. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx Outside Mexico. Yes, you can access to the park with baby food, infant formula, etc. A floating Mexican party awaits you at Xoximilco. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? The download code is valid for 30 calendar days from the date of purchase. If you visited our Parks: foto@xcaret.com I also requested a king size bed (I was proposing on this trip!) If you visited our Xcaret Hotels: fotohoteles@xcaret.com Documenting your adventures and experiences during a vacation can sometimes be challenging, especially when you want to get a photo with everyone in it -- inevitably, there's always that one person who's taking all the pictures but missing from the shots because he/she is too busy behind the camera. How do I find and download the photos from the website? And we are going back again. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. Dec 25 - Dec 26. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. We also purchased a photo pass package for all of the parks. Nestled in a natural rock and among rivers. Fill out this form and one of our agents will follow up on your request. Can I transfer my ticket to another person? Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. The download code is valid for 30 calendar days from the date of purchase. What payment options are available to buy my ticket or tour? Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. Lock in the lowest price from these sites. The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. Plus having free shuttles to all the parks was a major win that my whole family took advantage of. Can I change my admission to Xplor for another park or tour of Grupo Xcaret? Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. No one was watching him, and yet, he smiled the whole time. The time will depend on the location of your hotel, so we cant give you an exact time. What types of files are the photos that are downloaded? Within Mexico. She answered immediately and assisted with even my most insignificant requests. Copyright Experiencias Xcaret Hotel S.A.P.I. Old Navy - Paseo del Carmen Shopping Mall. You cannot paste images directly. Am I obliged to participate in all activities or is it possible to choose some of them? The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. Remember that pictures are saved in our database for 30 days after your visit. Ruble (RUB): Visa, Mastercard, Diners, Discover, JCB and Paypal. I have sent multiple difference emails requesting assistance with no response. An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. This hotel features a rooftop terrace and a bar/lounge. (edited), Edited July 5, 2018 by MarieSamSanchezPhoto. From $75. No, only TOURS include transportation departing from Cancun or Riviera Maya. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. Restrictions apply. Play it safe and take your own photos with I would have. Yes, you can contact the photography customer service center HOTEL XCARET ARTE. The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. 800 006 FOTO (3686) See all available properties in Middleton. Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. How do I open the ZIP file when I download multiple photographs? They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Xplor Park opens from Monday to Saturday, from 9:00 a.m. to 5:00 p.m. Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. $148. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. Does admission to Xplor Fuego include transportation? This is my happy place, my own personal paradise. If youre a minor, you can ask an adult to drive you. Traveling on business? You can take it as many times. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. How does the discounts purchasing in advance apply? We dont have teachers or students discounts. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. What is the distance between one activity spot and the other? While buying your ticket online, a list of hotels where pick-up is available will be displayed. Get your Photo Pass and take home all the pictures of your experience at a special price. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. Photo Pass Xenses; Get my admission to Xenses. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. Promotion valid only on websites and Customer Service Centers. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. He was knowledgeable about the resort, the general area, and was very happy to make conversation. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. . 282. Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. What happens if I forgot my download code? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. Upload or insert images from URL. We use own and third-party cookies to improve your experience on our website. The staff treats you like royalty. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. Most activities involve water and your camera might get wet. Other services (WiFi, ATM and gift shops). Come and live the Riviera Maya adventure. The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to to Hotel Xcaret Mxico.Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.We look forward to welcoming you back to Hotel Xcaret Mxico on many more occasions.Sincerely yoursJorge DucoingHotel DirectorHotel Xcaret Mexico.
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