Although we stayed pre-COVID, as we mentioned the resort was exceptionally clean. Its a must-try if you like Asian food and was our favorite restaurant on the resort. We had the test after lunch and had results before dinner delivered in an email. Before you go, Id recommend downloading the Excellence app. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Its a thankless task and there is only going to be one winner in this battle, but all credit to the staff for doing everything they can to make the beach look pristine. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. The resort is beautiful. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! For us, at InspoVacay the drinks offering is a very important aspect of an all-inclusive. The resort was impeccably clean. No sign of any Mexican Food like you would expect to be available? SPORTS & ACTIVITIES Taxis in hotel zone are safe When choosing an all-inclusive resort I think the food is the most important element we look at. Juarez, Puerto Morelos, QROO 1-844-663-2269 Price Guarantee Get more as an Orbitz Rewards member 4.6 out of 5 "Excellent!" Bike ride is a great escape from this great escape. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Our 4th getaway to the Excellence Riviera Cancun. The staff is friendly and fast. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. Cancun hotel zone, PDC, Playa Mujeres, Isla Mujeres??? The atmosphere in Las Olas was also buzzing, which always adds to the experience. If you go to dinner earlier, the wait will be short or nonexistent. 6 meandering pools and an immaculate white sand beach. It would be nice to have some fans to help with sweating, but not that big of a deal. COVID Safety: We are vaccinated, so felt safe traveling. The Dominican Republic shares the island known as the Hispaniola with Haiti. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. We liked it so much we ate there three times over our ten-day stay. The seaweed on the beach can pile up, despite the staffs removal on multiple intervals each day. Every single person greets you with a smile, from the ground crew to the concierge.And the staff brings us to the reason for the review. The french Chez Isabelle is supposed to be their nicest restaurant but. The front desk asked for the number and informed us they would call for us. Throughout the day there was a slate of events on from table tennis tournaments to cooking classes there are an array of things to keep you occupied throughout the day. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. Dreams resorts All your questions answered! It is mandatory to procure user consent prior to running these cookies on your website. Brands such as Grey Goose, Johnny Walker Black are available. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. Located in the Riviera Maya region of Cancun. Because of the Excellence teams efforts, we still enjoyed using the beach and swimming. The sand was piercingly white and the ocean had turquoise colors to it. These cookies will be stored in your browser only with your consent. Secrets resorts All your questions answered! It can be hit or miss. Also, the tequila options are a joke. Yes, Wi-Fi is included and is available throughout the resort. We came with my work for a Presidents Club trip, and we had an absolutely wonderful time! 1.6 miles from Excellence Riviera Cancun Free Wifi Pool All Inclusive Azul Beach Resort Riviera Cancun View Hotel 14,786 reviews 1.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website View more hotels in Puerto Morelos Excellent Poor 22,400 - 22,405 of 24,097 reviews djqueen Vancouver 34 78 Reviewed February 9, 2007 But opting out of some of these cookies may have an effect on your browsing experience. Now 497 on Tripadvisor: Excellence Riviera Cancun, Riviera Maya. We also use third-party cookies that help us analyze and understand how you use this website. Masks are required on flights and airport. 0:00 / 16:36 Intro Excellence Riviera Cancun Review | Cancun's BEST All-Inclusive Resort The Map Pinners 2.85K subscribers Subscribe 284 Share 32K views 11 months ago CANCN We're finally. Excellence Riviera Cancun. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. The Mole was ok, but honestly, we felt like this was something that we could do a better job at in our kitchen and we are in no way chefs. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. We never leave reviews, because all the other great reviews are true about this place. . The Good. What are some restaurants close to Excellence Riviera Cancun? We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area more. Whatever your preference or hobby, Excellence Riviera Cancun has the perfect option waiting for you. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. The club lounge is basically a private bar/restaurant area that is open all throughout the day. Please, receive our warmest regards from The Excellence Collection. Every day, fresh fruit in our room, small snacks at night. Usually there are more floats out of the water than in the water. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. This wine tastes bad. This was slightly disappointing for us and seems to be a common trend throughout the Excellence chain of resorts that they miss on the local offerings. Nonetheless, there are tons of pools and space to get sun and swim! The staff knew exactly what we needed and got the job done. Excellence Riviera Cancun Riviera Maya, Cancun 77580, Mexico. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) Are any cleaning services offered at Excellence Riviera Cancun? We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The breakfast buffet, it was ok. What was an undiscovered treasure was room service - truly excellent. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. Cleaning round the clock. This is by far the best all-inclusive Ive ever stayed at. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Just have the paper results ready at flight check-in at the airport. Is it safe to get a taxi from Cancun airport? The resort has everything you could imagine for a relaxing getaway. It has been a pleasure hosting you and we look forward to seeing you back soon. The Hibachi (Spice) - WOW! One other thing to note on departure is that although checkout is at noon, the Excellence encourages you to use the pools, bars and restaurants while you wait for your shuttle. We really liked the Italian offering here. So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort. I would recommend you go there, much better value. It has lovely sea views and is located in a small corner of the resort. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. Fitness Center: The fitness is not large, but is fully equipped for anybody trying to keep their routine going. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. https://www.excellenceresorts.com/cancun/excellence-riviera-cancun/ Spanish Hotel Firms Will Build Jamaica Worker Housing. 6 total swimming pools, including 1 handicap accessible pool and 1 Excellence Club pool 3 whirlpools in the pool areas, including 1 for Excellence Club We noticed this wouldnt be the case with all the resorts nearby, as many had large piles of dry seaweed along the shore covered in sand gnats (this didnt happen at the Excellence). To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. He leads the daytime activities. 0.2 miles from Excellence Riviera Cancun Free Wifi Free parking All Inclusive Ocean Coral & Turquesa View Hotel 20,325 reviews 0.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website Top Rated All Inclusive 2022 Desire Riviera Maya Pearl Resort View Hotel 2,592 reviews 0.9 miles from Excellence Riviera Cancun Free Wifi An extensive gym with a great range of equipment. Wish I knew these three things before we went.Have fun! The service was outstanding, the food was delicious and the resort was super clean. This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. Normally, the evening entertainment is not our cup of tea, but after a few drinks, we can get on board. The real differentiator is the staff. Please, receive our warmest regards from The Excellence Collection. Our first stay in 2019, Playa Mujeres was 5-stars all they way. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. This 27 hole Jack Nicklaus designed course has varying challenges for all levels of the Golfer. Because the staff are so inviting, the crowd that comes here were just as friendly. I never waited more than a moment for one of them to serve me. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. With culinary artists each trained as experts in their specific regions and flavors, a host of global offerings and exceptionally prepared dishes are yours to savor. The night before our departure our flights got rearranged due to weather. When we called the airline, we were told by the system it was a 2-3 hour hold time as expected with weather issues. by Adrian updated February 4, 2023, 10:21 am, by Emma updated January 30, 2023, 8:40 pm, by Emma updated January 25, 2023, 8:49 am. The food also sets this place apart. However, the shuttle driver made this long drive enjoyable, conversational, and still a positive experience. The building could use some maintenance. There were no empty drinks left sitting by the pool for too long. It was hard to stay in vacation mode when my phone was always with me. The famous Chitzen Itza is just a few hours away and is well worth a visit. The resort is run by the Fairmont hotel company so youre looking at a minimum of $200 around. 1 (888) 307-2623. At check-in the agent will give you a health questionnaire. It was handled beautifully with no issues at all. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. In summary, Excellence is back to providing an amazing relaxing tropical vacation with a few safety modifications. Stocked Mini-bar with all of the goodies you could ever need. Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. The Excellence resorts are known for their impeccable service and the Riviera Cancun location is no different. Also located in Spice is a Hibachi experience. Its a really strong drink offering. This comes in the form of private pool areas, a specific area on the beach, some of the restaurants and bars are Excellence members only. Infinite Excellence, for Adults Make our Riviera Maya All Inclusive resort your adults only home away from home. This is the place to be if there is any game or sporting event. If everybody just left them in the water when not in use, there would be more than enough available. Its between the areas of Playa Del Carmen and Cancun town. Federal 307 Chet-Pto. and an insulated thermos to keep drinks cold. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. Amazing resort, unparalleled service, and some tips before you head out. We like a drink and although food narrowly tips it as the most important thing to consider, the drinks offering is integral to our reviewal process. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. However, the food is below average. He got people to join activities they wouldnt have. The standard and variety of food on offer was really top quality. (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. On average the Riviera Cancun location comes in around 10-15% cheaper than the adults-only resorts in Playa Mujeres. So, you were never too far away from a member of staff that could help you out. Also a side note - beds and pillows very uncomfortable. Toggle The Excellence Collection. All the restaurants are very average. The grounds are gorgeous. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. Top room amenities include a minibar, air conditioning, and a flat screen TV. What food & drink options are available at Excellence Riviera Cancun? Ensuring proper protocols are in place. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. We had issues getting an appointment when we visited. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. The seaweed was bad for February, but they raked it and scoop it up almost daily to keep the beach clean. However, I don't know what connections they have, but 10 minutes later we were talking to an airline agent. The main steakhouse in the resort was pretty underwhelmed by this offering. On top of everything, the entertainment team was superb. The Mile Spa is a solid offering. Which room amenities are available at Excellence Riviera Cancun? We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. I had great fun with Gustavo, Paula and Brenda - the entertainers. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! The Excellence Riviera Cancun is ready to provide an unforgettable experience for your wedding, anniversary or honeymoon in the most romantic setting. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your honeymoon destination and for taking the time to share this review with the TripAdvisor community. That said, there are unique dangers with being in Cancun, like the small risk of violent crime, and alcohol-fueled violence because of the party crowd. Youll be escorted to your room and your bags will be with you momentarily. Share. The 5-star Maroma, A Belmond Hotel, Riviera Maya is a space of enchanting, natural refinement where ancient mysteries meet modern revelations and joyful exhilaration balances with the deepest peace. The oldest country in the Americas. Thank you again to all of you for making our time at ERC so incredible., Until next time - we'll see you again in April 2024! We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . We estimate they took away about 25% of the pool chairs and restaurant seats. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. We really cant fault the resort for its cleanliness. This island was the first landing spot of Christopher Columbus in 1492. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. Honestly, this is something I dont really like about the Excellence resorts there is too much choice. The aesthetic of the restaurant is lovely with white linen tablecloths and beautifully chosen furniture. Other than requiring masks the Cancun airport was operating like it always has. Alejandro at the bar with the pizza oven is great too. This is how each of our Cancun and Riviera Maya resorts did in 2022. Kind of a let down. Please, receive our warmest regards from The Excellence Collection. Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. There is also a large room service menu that is available 24/7, so if you ever get peckish you order in some grub. It means so much when it comes from our guests. Cancun. What are some of the property amenities at Excellence Riviera Cancun? They nailed the traditional dishes of Patatas bravas, Octopus and meatballs. 18 km From Cancun International Airport. Excellence Riviera Cancun 24,088 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! We were very keen to do this, but could never get a spot on the tour. All the house wine is the same at every bar and restaurant and it's really bad. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. In addition to everything included in the Excellence Wedding Package, this upgraded wedding package option also includes items so that you can keep the celebration going during your Riviera Maya destination wedding, like a cocktail hour and private reception.
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