Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Viking has refused. Thank you. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland #6339759. Airfares vary on other gateways & departures. Companies can ask for reviews via automatic invitations. I purchased two of each of the following through ACH: River boats are unique because they can float in just five to six feet of water. Applies primarily to to bookings with the following content. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. Utter and total joke. The bottom line is, we have ********* at VRC. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. By. I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. For information about your specific voyage, please log onto MyVikingJourney.com. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. Compare the cost in points or miles to cash, and see which option is best. I checked with many countries and all their restrictions have been dropped. Other viking customers from ******* on the same cruise were also booked the same flight. International Association of Better Business Bureaus. Tauck says it deals with compensation on a case-by-case basis. Courtesy Sheila Davies. I told a member of staff about this and was directed to use a toilet on the top deck. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). "But this is not a problem at all" - he said, because all we need is to make a booking for any date, just as a placeholder. However, as everyone knows, predicting the weather is not an exact science. Not every river cruise line takes the same stance. We may receive compensation when you click on links to those products. Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. The flight from Amman Jordan to On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Passengers wait to board the luxury cruise ship Viking Mississippi, berthed at Lambert's Landing in St. Paul, on Saturday, Sept. 17, 2022. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. US. Cailey Rizzo. 2. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. What does Viking do Nothing. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. In June, there were places along the Po that completely dried up. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. "Given recent developments and the developing conflict in Ukraine,. The drought category in England has reached the most severe designation of severe drought. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. Cost includes $12.95 plus applicable local sales tax. Sandi. I advised Viking that my wife and I could not get the vaccine ever and asked for a refund of our primary payment. To go on the cruise people do not have to supply a negative covid test so you still go on the cruise in theory even if you have covid. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. This was a question that I asked myself before booking my Rhine River cruise. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. was 4 units wide . Viking Chief Health Officer Dr. Raquel . You could tear down the house and build a dam there, but that is not what is going to happen.. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. Learn more. Confirmation attached. Yazmin Hope and Libby Gallagher Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. My bag is still missing and I will request (!) I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. The two most popular are the Rhine and the Danube. When I called to cancel they said we did not purchase the insurance. I appreciate the time. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary . If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling. Winston Folkers. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. Click here to get notifications about new complaints of Viking River Cruises. If the level is too low, the vessel may run aground or need an alternative docking arrangement. Articles are of a general nature and should not be relied upon for individual circumstances. them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. Other ships were docked at the pier. Its not an American company so they feel like they can treat Americans any way they want. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. AMA Waterways | Travel Requirements & Safety Protocols. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Here are 8 tips for writing great reviews. This will surely increase the credibility of your complaint. A river level that is too high or too low can affect an otherwise great cruising experience. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . We are told now that change is not possible at all because vouchers have expired. All I got was 'you must pay in full for your trip before booking extras'. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. BBB Business Profiles generally cover a three-year reporting period. Had a planned eastern European river cruise starting mid-October for over a year. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. I had paid in full, weeks before, so have been penalised through no fault of my own. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Desired outcome: Originally booked in 2020, paid in full. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. I had insurance and filed a claim. Read full review of Viking River Cruises Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Risk-Free Guarantee: How it Works This would mean that river cruise lines could face severe disruptions . However, the same problems do not affect river cruise ships. We rebooked the trip for 10/12-10/23/22. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. This made it impossible to catch the next flight from ***** to buenos Aries. I believe this policy and practice is clearly unfair and rather reckless. In the same cabin. Dozens of cruises have been cancelled and some ports in the Caribbean and South America are turning ships away from making . We opted for the voucher. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? We will never try Viking again! Booked a trip just before covid hit which had to be canceled for obvious reasons. Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. He he tried to take the trip solo, he was charged. We didn't get to see Honduras as Viking tried to use their own tender to get to shore. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. She really needs this positive experience to look forward to. Why? I will never travel with Viking . On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. This was not the case. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. The only problem was it WAS VERY NOISY, couldnt get a full night sleep due the engine and the bed shaking.We will go back to the other suites.The staff was great! Don't sail Viking unless you are guaranteed of going on the trip. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. The booking # is *******. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." The 5 most desirable cabin locations on any cruise ship, A beginners guide to picking a cruise line, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, The ultimate guide to what to pack for a cruise, Do Not Sell or Share My Personal Information. The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. The trip was more expensive so we paid with our vouchers as well as cash. Maximum capacities of 164 passengers and 47 crew. At Viking, your experience means the world to us. Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints I even requested they review the phone call and they refused. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. The cruise lines plan their itineraries to mitigate this risk. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. But our plea was denied. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus The food was excellent. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) We did not see ANY of Spain. There are critical points, like the one on the Rhine River, right in the Rhine Gorge, Schreiner explained. Our longtime Cruise Specialists Voyage Host, Tom Mullen, shares his thoughts from the last few days of the voyage, which took place January 5 to February 6, 2022. It was not a condition of completing this trip. Many passengers were distressed by the lack of fresh water. The whole experience was a disaster. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. MVJ is locked for this specific cruise , and if you try to book the cruise (UK website) the first available Fjords cruise in now April 2022. In this case, you will receive a full refund of your cruise fare. These two rivers are the most popular routes in European river cruising. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. They just decided to keep our hard earning money. I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. Telling us that a voucher has no cash value is a shoddy business practice at best. service we should have received at least a partial refund . This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. Key West was on the itinerary but Viking told us 5 months before they would not be docking. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. Very disappointing. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). An apology is not good enough. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. We missed 2 ports of call and 1/3 of our sites to see the auroras. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Think 3 times before booking with Viking!!! 140 complaints closed in the last 12 months. Scenic. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 It was too windy and not safe so decided not to try to use their tender. Jan 26, 2023 01:33pm. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. Not at all, according to Rudi Schreiner, president and co-founder AmaWaterways as long as youre willing to be a little bit flexible. Want all money refunded. Desired outcome: I also booked this trip years ago when there was . Karin Price Mueller | NJ Advance Media for NJ.com. Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. Claire and Stanley Keyles planned a dream vacation for June 2020. The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. Vikings' policy allows no refund under the circumstances (i.e.
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