All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . I never received my tickets but was charged for them. They won't refund me or get me two tickets together. That clearly didn't happen bc I received NO TICKETS! Chicago Illinois According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] We spent $700 and had our experience ruined for really no good reason. I called Vividseats and was told there was nothing they could do. 1,560 talking about this. Original review: Feb. 9, 2023. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Paid over $300 to an event that was postponed minutes before it was scheduled. Vivid seats has been getting scammy lately. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. We were given multiple different messages from Vivid seats regarding the tickets. I do expect a refund of the differance that the seats should sell for. The staff are even more amazing. This comment was posted by a verified customer. 1st time user. I purchased tickets for the New Edition concert through Vivid Seats. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Send us a DM on social media. But, that won't happen with your company. B. Berlinda G. Today , California. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. How do I know I can trust these reviews about Vivid Seats? Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. So I quickly attempted to purchase another ticket. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Full refund and apology for lack of ticket delivery. We lose as a result of your opportunistic business model. We apologize for the frustration you experienced. I usually stick to stubhub. Conveniently buy and. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. We also confirm that your tickets are general admission. Vivid Seats. Eugene was very helpful with my questions. Long story short I never received the parking pass and had to pay in full at the gate. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Do not trust Vivid Seats!!!! Well the day before the game which was 4 hrs from my home they quit responding to me all together. Ultimately, hung up on me. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I beleive he explained everything I needed to know, in detail. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. In this guide, I will be reviewing Vivid Seats in detail. Never received tickets or a refund let alone even an apology. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Called customer service and she said we have to fill out a form and wait. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. This will help us to determine next steps. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Nowhere on their site did it say that these two tickets wouldn't be next to each other. The seller sets the ticket price. Erika, we always want to leave a positive impression on our fans. I then twitted Customer Service and again advised these were upgrade. They simply dont care. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. It asked how many tickets I wanted which I selected two. I just want the Tickets I spent over 2 thousand of my hard earned money on. Going to more events with Vivid Seats gets you to more events. As of Oct. 13th 6:38 pm I am unable to access my tickets. You can count on usas our fans already know. Takes no accountability for a time glitch that had us go to a show at the wrong time. Your transaction is secure, and you also get a full refund for canceled events. So, Vivid seats charged an additional $196. Is this your company? Worst ticket platform that gives two sh*ts about their customers. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Vivid Seats ranks 25thamong Ticketssites. He said they can't refund anything because they connect 3rd party sellers. Vivid Seats Culture At a Glance. Please Refund at least $1000. I highly recommend purchasing tickets from a verified seller on Vivid Seats. 10.1K Ratings. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. We believe in full transparency, and strive to ensure our fans are informed. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. We would love to review your order again to see if there's anything we can do to make this right for you. Gain trust and grow your business with customer reviews. GAME WAS NEXT WEEK. 07-12-22 at 5:57 A.M. All they say is their sry, well so am I! We could not access or find on Ticketmaster and vivid customer dis-service. Desired outcome: "We have currently put them on 'No Rating' while they investigate the complaints and . I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Vivid Seats has not responded to my email. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. I purchased tickets to the motley Cre concert in Seattle in 2019. It offers a 100%. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. WRITE REVIEW. Well start sending you the news you need delivered straight to you. I will never ever purchase from Vivid seats again. There were no humans to talk to to get my tickets before the event started. Vivid seats will not do anything. These were sold from the originator which means there's no reason they couldn't have been refunded. 3 for $533.58. I expect to pay the normal service fees, but not what you charged me for the tickets. If I purchase both sets, will the seats be together? We'll get you there. Request to speak to a Vivid Seats agent. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. I never received the email and therefore never accepted the tickets. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. Its location on this page may change next time you visit. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. We absolutely value your feedback and apologize for the stress this may have caused you. From A to Z, Vivid Seats customer service is fantastic. Good Grief. Melinda, your concerns are absolutely valuable and matter to us. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Our content is intended to be used for general information purposes only. Vivid Seats ranks 30th among Tickets sites. Shame shame for all the people you have messed with and hurt. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Date of experience: 26 February 2023. Crooks. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. Lack of preparation and communication from the recruiter for each step of the process. Thank you for sharing your feedback, Gregory. I suggest never doing business with them. Yes. A. Amalia G. Today. Vivid Seats is famous for its courtesy calls. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Absolute worst customer service ever. Vivid nor Ticketmaster seem to care about my issue. Terrible customer service. only our *Volume Resellers* are allowed to re-sell tickets. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because We have a 100% Buyer Guarantee. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. Vivid Seats. I tried not to trip thinking I could sell them forward. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. My credit card was charged $328.30 that day. I was told that I should have known that by this note that was listed: xfer Piggyback. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. Very deceptive and unfair marketing. Report as inappropriate. When the tickets never came, I contacted Vivid repeatedly. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Thank you Amanda. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. I was terrified that I would not receive my tickets. We encourage you to reach our to our online support team by sending us DM on social media. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. We apologize that you didn't receive the tickets you requested, Charlotte. From over pricing. Read full review of Vivid Seats and 1 comment. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. I asked to print the tickets for my group but was told I had to use the electronic system. We launched @recap.email and legal webhooks. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! 5 Weeks later changed their policy!!! We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. He was very knowledgeable and courteous. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Customer identification can be provided if needed. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. These people are thieves and liars. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. Thanks Vivid Seats. What kind of scam is this? Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. I purchased tickets well in advance and the tickets weren't cheap. Read more Comments: 0 In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. That means the seats were $351, not $264. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. 10.1K Ratings. Vivid Seats is an independently owned and operated online marketplace. The support team was very friendly, knowledgeable about the event, and got me great seats. This will surely increase the credibility of your complaint. None of the options worked for us NEVER will I use this company again. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) The request was put. Can I exchange my tickets for a different quantity, or for tickets to another date or event? First time using Vivid Seats to get tickets. A link has directed you to this review. The email made a vague reference to covid 19 but no definite reason was given. He was quick to answer my questions and quick to book my tickets. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Unsubscribe easily. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. On December 13, 2022, I received the tickets from Vivid.
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