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Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Your order will be held in the locker for 72 hours. All rights reserved. Great, happy shopping! If your items dont make it back to us, youll need to open a dispute with the carrier. On average a Klarna refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. With loads of styles landing each week and regular trend updates you can be sure to get the latest. You will need your order number and email/last 4 digits of your phone number and let them know which item you're returning and why Choose to return at your local Post Office Then print a returns label or get a QR code for your phone If you have a Boohoo Premier subscription you can return items to us free of charge. 3 Select your preferred return option Print returns label at home or in store options. Copyright 2022 boohoo.com. On dirait bien que vous nous rendez visite sur. Log onto your Portal here . FAST, TRACKABLE & COST EFFECTIVE using the returns portal You've got 28 days to send something back to us from the day you receive it. Order Number FULL order ID including the letters at the beginning. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. A returns charge of 2.50 per parcel will be deducted from your refund amount. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. By enabling them, you are agreeing to our. Click here to start a return. We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. You'll get an email once we receive your returned item. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. By subscribing, you agree to receive marketing communications from boohoo by email. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. There are a couple of other ways to cancel your contract with us. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. Please note, that returns will be made at your own cost. } However, we may, in our sole discretion, offer you a longer period for returns from time to time. Please return your item(s) to us after finding the fault, and remember to get in touch before If you have received a faulty or an incorrect item, please contact customer services clickhere. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). If youre a customer in the EEA, you get 14 days to cancel your contract with us. What should I do if I receive an incorrect or faulty item? Heasandford Industrial Estate All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Items must be unworn and unwashed with the . By enabling them, you are agreeing to our. If you are looking for boohooman returns portal, simply check out our links below : Table of Contents. Returns are an extreme hassle to deal with. You will need your order number and email/last 4 digits of your phone number. There is no returns label in my parcel, how do I return? 5. Your refund will be processed once we've received your unwanted items. Make sure you keep proof of postage! The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). Just pop your items in something non see-through, sealable & waterproof. How long does it take to process my return? It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. We've gone paperless! Once our checks are complete well Items must be unworn, unwashed and unused with the original labels still attached. here its as easy as You'll get an email once we receive your returned item. Jeans, All rights reserved. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items recieved we reserve the right to recover any shortfall from you. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. You've got 28 days to send something back to us from the day you receive it. You don't need to remember to keep your proof of postage - it's all digital! Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! There are a couple of other ways to cancel your contract with us. Login to Boohoo's returns portal. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Email Address The email address used to place your order. Select your preferred return option (Print returns label at home or in store options). blocking them. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Hoodies, 4. You may be liable for import and pay a custom duty charge for orders over the customs threshold. Please wait 14 days before contacting us about your refund if you havent heard from us yet. 2. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. 1, 2, 3! Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. You'll no longer receive a shipping note in your parcel. You've got 28 days to send something back to us from the day you receive it. With loads of styles landing each week and regular trend updates you can be sure to get the latest. A typical refund will take up to 14 days + your banks handling time. Please wait 14 days before contacting us about your refund if you havent heard from us yet. Hear about exclusive offers, get early access to collabs & quicker checkout. *Extra 10% discount sent via email to new subscribers only. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. We've gone paperless! One of our customer service agents will be more than happy to look into this for you. Please turn it on so that you experience this sites full capabilities. There is no returns label in my parcel, how do I return? On average a Zippay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. On receiving your return the next step is for us to check the item(s). Beauty products, fashion masks and accessories cannot be returned for hygiene reasons. You have 30 days to cancel your order because you have changed your mind. Login to our returns portal. Underwear and swimwear can only be returned if the hygiene seal has not been removed. On receiving your return the next step is for us to check the item(s). BB10 2BQ. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. form where youll also find details on how to return your item(s). Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item (s), including any loss or damage, until we receive. Re-pack the item in its original packaging with labels and tags still attached. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. Repack your items. Items must be unworn and unwashed with the original labels attached. Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. blocking them. Summer Shop, The clothing isn't even that great either, sweatshirts have an abnormally large knitting pattern compared to any regular clothes that you could buy at a store for $10. You can cancel your contract here. All InPost lockers are accessible 24/7! If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Simply return your item(s) and reorder for a replacement. weareMAN. No packaging, no problem! 1. Please return unsuitable items in its original packaging. With loads of styles landing each week and regular trend updates you can be sure to get the latest. .b-ngvip-title { For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery . You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. No packaging, no problem! boohooMAN is a global online fashion retailer offering thousands of menswear styles so you can stay ahead of the trends. All InPost lockers are accessible 24/7 meaning no more queues or waiting in, enabling you to collect your order at your earliest convenience in as little as 7 seconds! Items must be returned within 28 days of receipt. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). Find out how to return your item(s) at number 4. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Click here to start a return. BOOHOO PREMIER. Please note, we cannot offer refunds on cosmetics and pierced jewellery.