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4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. With a debit card, you are only liable for up to $50 if you report the charge within 48 hours and only liable for up to $500 if you report it within 60 days. I bought 3 dresses 2 weeks ago. It was a 10kt gold Love-knot design. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. Manager said the employee at check out shouldve told me. You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. I don't see what the difference is and what having an ID will prove. V WOW! If you are debating an item, leave it. A receipt is the prime proof of purchase at Ross. Ross sells a bunch of different categories of household, travel, clothing, and other merchandise. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. ), so it's always better to use a credit card. Most merchants love debit cards. Can you help? But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. I am another Ross employee that explain some issues stated here. I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. You want cheap stuff but and you call them crooks but in reality its not. She expressed a desire to simply get a credit to buy another dress that would fit. I think it would be better if we could return the items. In terms of business, the company would lose money if we operated that way and the company would soon fall. I've never had store ask for my drivers license Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . I had to argue with store clerk. That's not ok bc didn't need to buy the items! I feel they could of made an exception since the product was clearly defective. Most stores give cash back if a debit card was used. So, in Ross we just came to a cashier and explain what the problem was. with the purchase receipt. They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! However my advice to you as my fellow consumers are as follow: Agreed with below comment 100% they should really. My receipt showed a sales tax of $3.23. 7. They are providing disinfectant wipes to sanitize the cart before using it. Went to Ross at the Kendall and US1, Miami, Fl. I also had many gifts that were not my size or had too much of. I would like to know if I could exchange some gifts I got from Ross. Return Policy for Fine Jewelry, Swimwear, and Lingerie You will find a customer support desk in the store, they will help you in processing your return. I said what about me? NO ONE! I returned 10/11 items only a day after purchase & paid $22.02 cash & $74.87 was store credit. 9. Ask for the discount for purchase and a lot of companies will still make that sale. She never looked at my recite. A day hasn't passed by. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. Ross Return Policy Through Debit Card purchased What if when you make a return, where your original form of payment was a debit card? I can't get ahold of anyone. The people waiting behind me where not happy as well. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. I came here to see how long my refund will take to appear on my credit card. What can I do? Response was yes they should but sorry. Ask me why I do not know, that is a corporate question. . I shop at Ross almost twice a week. Email: el vado lake rv resort. You will get your refund in the same form as the payment method. The exception to this is if you pay with a check. (Need to change that). I was not able to locate them so decided to check out with the items i had in hand when i saw the curtains in the return rack for restocking. You can't just buy something to use one time and return it later because that's called a rental. IS THERE A TIME LIMIT UNDER ABOVE CONDITIONS TO GET STORE CREDIT FOR WHAT I PAID? I will be notifying all Social Media of the stores attitude etc. You lost a good paying customer! show ID when I used the store credit. I bought that pair of shoes yesterday. I have spent thousands of dollars at various Ross stores. So, I wanted to exchange but cashier didn't let me. I printed my bank statement proving that I had purchased the purse on Saturday. Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. Can I use a tax exemption certificate to shop tax free at Ross Dress for Less? 4. They are not wanting to see a boycott on their stores. They are separate companies operated by different people with different policies. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. Require. Some banks take up to 14 days to return pre-paid debit card funds. He tried them on in store and liked them but when he wore them outside they were not as comfortable. (No tax return so far) The tax here is 9.000 percent. Pure shenanigans. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. I hardly ever bring anything back but when you do - you meet the most nasty side of the cashiers. If merchandise was paid for with a check, cash will not be issued for five (5) days. Return Credits. It's not like I'm returning upscale clothing in the first place. they were priced the the ABSOLUTE full price i originally paid. I tried to return items bought for my daughters room makeover. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? I have never had that happen before. We WILL take back products that have a manufacturer's defect, OR if an item is in original condition. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. Obviously it doesn't have price tag but some other tag. Preferred In. This is why it makes since to inspect before you buy. I don't think so. Your return the gift cards cannot return money by visiting our business insider, ross return policy debit card! However the experience was terrible. cause I won't return to this particular store. I can always find something to buy there. We do not hold refunded money before it's posted to your account, and we cannot speed up refunds. It's my money and I have the right to return which ever item I am not pleased with. Three of the gifts didn't fit or weren't liked and need to be returned. It was such a breath of fresh air, bc the worst is being a newlywed or a seasoned spouse &"bringing your work home". document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. You will get back how you paid for it originally (Given you have the receipt and tags in original condition). They need to have the original tag attached as well. I went 3 times to Ross to returned hyperdunk nike shoes. This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. I'd prefer to pay more, shop major dept. This is ridiculous. The Ross rep actually called my local store and spoke with the manager as its handled on a store-by-store basis. I said Ross policy requires me to have my receipt and tags so someone was going to refund me. What??? I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. I honestly think they should revise their policy. When I got home and opened them it was to my attention that they were broken! You need to return the item in new condition including any accessories & sub-products. Visit the nearest store. So next time when you feel like going to Ross and the doors don't open, wellit is because of my crazy antics trying to put a multi million dollar business in the ground. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. To start I love that you all carry size 18,keep pushing those 18s to the Midwest's Chicago store 60619 to be exact. 30 days is too little time. What is no, sales or dismiss outstanding invoices are at each store would go back on them? article at here. Tags only need to be on swimwear not t shirts. Walmart does still allow for the return of jewelry, watches, and items costing more than $300. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. I shop at several Ross stores around my region. will be: "it's because of dishonest people". Another associate came over to assist her. I will not be shopping at Ross again. So if you don't totally love your Ross purchase, keep those tags attached to play it safe, especially if you're hoping for a full refund in the end. I tried to returned the items on 11/23/20, because myself nor my daughter could wear them. We look for manufacturer closeouts. I probably wouldn't make such a fuss if it was a small dollar amount. I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. When you make a purchase on a credit card then request a refund for that purchase, you won't be able to receive cash. Ross accepts returns at their store for most of the items purchased from them. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. They are providing sanitization to all customers and associates. I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. So if my math is correct I should either get a discount or you should pay me for taking off the hangers. I had a really bad experience today in Ross on Limestone, Pflugerville ! The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. I called the Ross I had bought the purse from. 541-301-8460 ross return policy debit card Licensed and Insured ross return policy debit card Serving Medford, Jacksonville and beyond! I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? Can my grandmother get her money back? If you are eligible, you must notify the associate at time of purchase and may be required to provide an ID to verify your age or date of birth. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. He tossed them toward the trash and missed, they bounced off the trash can onto the floor where he left them there. If they don't have their debit card with them, they can have a voucher (store credit) or they can return some other time when they do have their card. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. I'm not a habitual Ross shopper. I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. Last Name*. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. I bought a belt in Ross Marylland Ave NV and after I payed, I forgot to bring it and the cashier did not notice it also. 8. 2) keep your receipts have all ross receipts in one place 11.12.17. Taz. WHAT A SCAM!!! You paid using a debit card, so it has to go back onto the debit card. So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. I'd rather buy it,think about and decide when not having to rush to a decision. For example, if you report it within the first two days, you're liable for up to $50 of fraudulent charges. Also, to protect their associates and customers from covid, theyll keep the returns in quarantine for 72 hours before being returned to the sales floor. I tried to explain that it is against the law in ohio to sell defected items. Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. Most of the time, that should be enough to get you a full refund to your original form of payment. I said no problem. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. Does Ross Dress for Less make donations to nonprofits in the community? She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. However my advice to you as my fellow consumers are as follow: they are quarantining the returns for 72 hours before returning back to the sales floor. Note: This discount is only good on Tuesday. A receipt is the prime proof of purchase at Ross. The refund will be initiated only if approved by their. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. I bought snow boots that were $49.99 and the second time I wore them they ripped and water got in them. I had a really bad experience today in Ross on Limestone, Pflugerville ! You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached. If the claim is filed within 30 days of purchase, you may need to submit proof of the store's return policy. You need to keep the item in new condition to qualify for a return. This woman will be fired and I will do whatever it takes to make this happen. Yes, if you are shopping on behalf of a charitable organization. I'm very sorry,so ashamed. I said ok, but your not going to refund me over 1 day. She refused to give me credit today? If you got any defective item, then inform Ross stores immediately, and it will be exchanged for its original value. I have been trying to have her but she trying to sell her home. 9. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. store without the unnecessary long wait time and have a store that cares about customer service! If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction.. Boo hoo~! Getting Skimmed. I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. a new policy? It can take up to 30 days. She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. In most cases your refund will automatically go back to the original form of payment used for the purchase. For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. You can also opt for store credit if youd prefer. Plus, they might charge you early termination fees or a restocking charge of up to $35. If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. Complete Ross customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. i did not have time to stand in line twice. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. My experience at Ross' in Catonsville, MD was terrible. Dont worry. Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. Manage Settings One of the above mentioned cards must be presented. What everyone needs to do is contact Ross corporate office and let them know about the experience you have had with their stores. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! As i've stated before, we don't have control over that, it's a corporate thing. For example. gifts for Christmas often do not come with a receipt. Just take your product in its original condition back to your local. Be sure to check items especially clothing closely before purchasing. The associate that came over to help was rude as well. Ross gives you 30 days from the date of purchase to return items. If so, I'm done - no more of my business and I'm sure I spend several thousand a year there. However, for a refund, the return will need to be handled through the mail. Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered. I will never shop in this store again. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. If the items you are returning are worn, used, and altered, you will not get any refund. Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the items current selling price. Ross store in San Francisco at Lakeshore plaza. Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. I didn't think too much of it but, this las visit I thought I needed to complain . If you need a refund, you must contact the merchant to process the request for a refund. No receipt as they were gifts. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. (24.99• .09000= 2.2491) It is not so much the tax return I was fighting for, but for the principle. I also explained that I loose these papers easily. I am very disappointed with my experience. So bad quality!!!!! I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. I actually am a retail associate at Ross. I try not to do it with tags that are plastic tagged into clothing because it's impossible for a customer to switch tags like that but, when I have a sticker tag or a reduced tag on an item, I look to see if the description matches, I pay special attention to older looking tags and tags that look like they may have been tampered with. A valid picture ID (Drivers License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. will follow their 30 days Ross simons return policy. I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. ross return policy clearance items. The staff really needs more training and proper knowledge on customer service. Needless to say I threw it away and wasted my money! The credit amount is to the asset, product or service provided in return for the note. During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. How To Return An Item To Ross When Purchased Via Debit Card When your original form of payment was using a debit card, and you wish to return the desired item, it is just a simple, easy step to follow. She answered, "yes", I have the receipt and tags are on the dress. Also managers are never help they are rude and wrong. The tag was off, but I having it with me After so much arguments.. End up with the merchandise. It's a fairly common practice among large retailers nowadays. In some cases, the item you have bought from the Ross store might be defective, or it did not fit as you wanted it to be, so it is better to know the companys return policy. A purchase is a purchase! I really feel like the manager just did not want to take the time out she was very unfriendly. I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. Ok Ross thanks for stealing my cash & only giving me credit voucher & took my $6.99 item without adding to refund & only thing i kept original purchase was $3.99 so math doesn't even add up to put ALL on voucher! Hi guys..I bought a pair of shoes from Ross and I want to return those but I lost the tag and there is a receipt so will they refund me back with no tag and just a receipt? Ross is a great discount store, be a smart buyer! What if I return my products after 30 days? As a Ross employee I'll clarify some of these incidents for you. Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. Who trained these disrespectful, unproffessional "employees"? If you don't have the invoice, simply call 1-800-888-0321. Modified date: Nov. 17, 2022. Because of their poor return policy, I no longer shop at Ross. I hope that I have a more positive experience tomorrow. Have you ever returned something at Ross before and not received the tax return? ross return policy debit card $12,000 in 1858 worth today. Very disappointed and if I buy clothes from them again I will be Much more causious. I dont know, she asked if I tried to wash it and I replied yes she then smiled and gave me the bad news, stating why did you wash it if you knew it was stained, which I did not until after the wash. She tricked me, after making feel very uncomfortable not believe that I bought a $6.99 t shirt. our other articles on return policy. I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. Bought a shirt I didnt realized was stained. Nothing is nastier than buying an item you think is new and finding period gunk all on the crotch of the pants when you try putting them on for work the next day. I assume if a credit card was used maybe it would take longer? If your purchase was made using a debit or credit card, any refund is issued to that same card. So i actually work for ross & i just have to say following the rules doesn't always work. We encourage you to share your experiences in the comments section below. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt.