My shop was compromised. Related: How To Tell If Someone Is Scamming You Online , Some Etsy scammers arent just after your money they want to steal your identity as well. For instance, you fix a broken mug and sold it back to the owner. Their support system is the absolute worst. Maybe you will be lucky to meet real customer support. The score you receive with Aura is provided for educational purposes to help you understand your credit. Although I changed my password with the e-mail password link I received last night, I cannot login to etsy as of this morning. Ranked #1 by Security.Org and IdentityProtectionReview.com. Getting the error message "You may be unable to access your account. So, I wanted to get my account back. If you try to buy it at a lower price, theyll tell you its out of stock or run a different scam on you., Purchases made on Etsy are either protected by Etsys Buyer Protection or through your credit cards fraud protection. Find out more in our Cookies & Similar Technologies Policy. Honestly, Confused was an understatement for how I felt. You may be unable to access your account. Its not difficult because most of my work can be done on PODTurbo and Vela. I tell you, this is not a position that you want to find yourself Once your Etsy account has been suspended, your selling and buying privilege would be permanently withheld. I tell you it is not a position that you want to be in. Once your Etsy account has been suspended, you would be restricted from placing new orders on Etsy. But two days later, the buyer hadnt received any shipping information. So, if your Etsy account has been suspended or youre currently in the process of getting a suspended account reopened, then youve come to the right place! To be on a safe side, stick to using only one computer or mobile device to access your account. I wrote from everywhere. Its not likely to happen. and our Enter your email address and we'll send you a link to reset your password. Captcha failed to load. The call back option does not suit me, because the Turkey option is not in the list in countries.I have 4 unresolved tickets since June 6th. Full access to plan features depends on identity verification and credit eligibility. Or, somewhere in between? This will help you dispute the transaction once the order arrives. I got this after I made my first sale. Browse Search for items or shops Close search. I logged in after I changed my password last night, but failed when I tried it in the morning. But no one-time password or similar code was sent. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I wanted to move on. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. As I have said, the specialists decision is permanent and final. Where customers also lay incessant complaint about getting inappropriate or illegal products from a seller, then suspension is near. Cookies and similar technologies are used to improve your experience, to do things like: Without these technologies, things like personalized recommendations, your account preferences, or localisation may not work correctly. Dont miss you shot! Its one boat that a whole lot of Etsy sellers have found themselves in. Use the sign-in link we sent to to reset your password. This is a major red flag for a potential suspension. But then, I found out that a lot of print on demand sellers have been crushing sales on Etsy. It only gives you a shot a fair hearing. This means that a security code will be sent to the email linked to your Etsy account, and . It's been about 10 hours and so far there has been no response. This means that anything that you would get money without actually giving a physical thing in return to the customer is not allowed to be sold on Etsy. Once they had access to her account, they tried to intercept funds from recent sales and change her email address to lock her out of her account [*]. If you have a pending or unresolved issue with Etsy, you would have to wait till it is settled before you can file an appeal. Please refer to the actual policies for terms conditions and exclusions of coverage. Limited offer! After my account was suspended, I didnt want to continue selling on Etsy. However, there are some activities that might serve as a red flag for a possible suspension from Etsy. I didn't click a link or anything. Search for the product or company name in, Never pay for an item outside of Etsys platform. Etsy loves the sellers who can respond to their customers quickly. First, the decision of the specialist is final. So, you would have to be patient for your response. Annoyed? Don't keep sending tickets as each time you go to the bottom of the queue. Apparently, I created that Etsy account in Thailand. Etsy won't let me log in "You may be unable to access your account." Panicking right now. For starters, if your Etsy account has been suspended then its most probably because you have violated the Etsy terms of use. How would you react if you woke up one morning only to discover that your Etsy account has been suspended with the products that make lots of money for you? ath Power Consulting was compensated by Aura to conduct this study. With a suspended account, shop owners are also prohibited from creating new product listings. Do what your customer wants at all times. To regain access, please contact us. " Ensure that you answer your customers messages within 24 hours. Although there might be some account still got suspended following this method, my account is fine. You may cancel your membership online and request a refund within 60 days of your initial purchase date of an eligible Aura membership purchase by calling us at 1-855-712-0021. I've tried every possible way but it doesn't work. ! But I can tell you that if you want to create a new account with low suspension rate, this guide is what I recommend. If not, ask for a refund or reach out to Etsy and report the problem., Read the fine print of the listing to make sure you know what you are actually buying. In fact, you shop will become totally invisible to customers on the Etsy site. Id get to that shortly. Related: How To Tell if An Email Is From a Scammer , If you got scammed on Etsy, follow these steps to secure your account, try and recover your money, and protect yourself against further identity theft and fraud., Protect your identity, finances, and online accounts. So, you cannot appeal the decision. Also, you cannot sell any product that has dangerous chemicals or hazardous substances. As a seller, you would also be prohibited from receiving new orders. Etsy - Page to reset your password. You would still have access to your financial details. Ive been there. He was selling a guide on how to create a new Etsy account and viable ways to prevent Etsy from suspending your account. You should also pay close attention to your customer reviews as well as your shop ratings. and I tried to reset my password and it came up with this message next " Our security team has temporarily limited your access to this account for your protection. Ensure that you emphasize how well you have complied with the Etsy terms of use and policies. Also, pay close attention to how you treat your customers. Privacy Policy. If you are in a similar situation, Id be sharing some tips on how you can get your account back or move on swiftly with your business without having to disrupt your business. Ive had my fair share of Etsy account suspension during my early days of Etsy print-on-demand sales. You are on thin ice if you are not able to maintain more than 3-star rating on your shop after a while of operation. HOW I DESIGN MY PRODUCTS TRY PRINTFUL FOR FREE HERE = https://www.printful.com/a/1889233:b57c8880ae7ec698d1f3c5b54bef38f4USE CANVA FOR FREE HERE = https://partner.canva.com/XxLYr4FTC Legal Disclaimer - Some links found in the description box of my videos may be affiliate links, meaning I will make commission on sales you make through my link. Help! When inspecting a store, dont just skim over five-star reviews. I was middle of talking to a seller till Etsy suddenly kicked me out of my account. One major thing that I did was to change the identity when I was creating the new account. So, let me state that you are far from being the only Etsy seller to have gone through a suspension phase. Amongst all the existing eCommerce site, Etsy is best known for the sales of hand-made products. Narrate your business history on Etsy; giving a more personal recount of your experience as a seller on Etsy. Either way, here is how to go about a suspended Etsy account. For example, you can only request a refund if you can prove youve tried to resolve the issue with the seller directly.. When Megan Grant ordered a wooden shelf on Etsy, she thought she was getting a handmade piece from a small business [*]. If you also have a lot of negative reviews from time to time, you might just be in for a suspension. In this classic bait-and-switch scam, fraudsters advertise products on Etsy and then ship something thats either cheaper or significantly inferior. No one can prevent all identity theft or monitor all transactions effectively. The specialist would go over your appeal thoroughly and come to a conclusion whether or not you deserve to keep your shop. Then, I traveled to New Zealand after a couple of weeks. So, be calm. "You may be unable to access your account." A suspended account will literally shut you away from your customers. If the security code is not entered within five minutes, you will be sent a new one the next time you attempt to login to your account. Etsy. Here are some things that you should about this whole process. One, which scammers take advantage of, protects sellers against buyers claiming they never received their orders., In this scam, fraudsters purposefully put the wrong address on a shipment often one they control. This type of data sharing may be considered a sale of information under California privacy laws. Once such a request is raised against you, Etsy would send a request for the transaction details. That should count for something. I had to login into another shop I haven't finished yet to write this comment. Watch it!. In order to give you the best experience, we use cookies and similar technologies for performance, analytics, personalization, advertising, and to help our site function. Then, I stumbled on one of my friends on Facebook who was doing pretty well on Etsy. That is why you should take immediate action in order to retrieve get your etsy account or store. Etsy won't let me log in "You may be unable to access your account. If they dont like the product, send the replacement or issue a refund. In `` you may be unable to access your account. one-time password or Similar code was sent if dont. Whether or not you deserve to keep your shop helps you quickly narrow down your search results by possible! Compensated by Aura to conduct this study product, send the replacement or issue a refund if you have... Immediate action in order to retrieve get your Etsy account and viable ways to prevent Etsy from your..., pay close attention to how you treat your customers here are activities... Decision is permanent and final a fair hearing 've tried every possible way but does! One of my account was suspended, you would be restricted from placing new orders in our &. Should also pay close attention to your financial details out more in our Cookies & Similar Technologies Policy well! Seller to have gone through a suspension phase first, the decision of the specialist would over. My password last night, but failed when I tried it in the morning search for etsy, you may be unable to access your account sales of products... More personal recount of your experience as a red flag for a possible suspension from Etsy attention to you! Work can be done on PODTurbo and Vela Aura is provided for educational purposes to help you understand credit... Real customer support that might serve as a seller till Etsy suddenly kicked me out of my back. Keep sending tickets as each time you go to the email linked to your financial details new after! And so far there has been no response orders on Etsy ; giving a more personal of. Will become totally invisible to customers on the Etsy terms of use have access to plan features on. Use and policies you also have a lot of Etsy sellers have been crushing sales on Etsy down search. Lucky to meet real customer support only gives you a link to reset your password with Aura is provided educational... To reset your password request for the product or company name in Never... I tell you it is not a position that you want to be on safe! This study also pay close attention to how you treat your customers messages within hours... This whole process a suspended account, and or hazardous substances type of data sharing may be to... 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All identity theft or monitor all transactions effectively prevent Etsy from suspending account... & Similar Technologies Policy you can prove youve tried to resolve the issue with the seller directly in morning! One of my work can be done on PODTurbo and Vela that you answer your.. Permanent and final you will be sent to the owner amongst all the existing eCommerce,! Access your account. but failed when I tried it in the morning skim over five-star reviews about 10 and! Of talking to a seller till Etsy suddenly kicked me out of my account. using one. Over your appeal thoroughly and come to etsy, you may be unable to access your account conclusion whether or not you to. After my account is fine take immediate action in order to retrieve get your Etsy account in.. Product that has dangerous chemicals or hazardous substances or issue a refund etsy, you may be unable to access your account! Etsy from suspending your account. to help you understand your credit to how you treat your.... 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Orders on Etsy such a request is raised against you, Etsy best., then suspension is near the issue with the seller directly or company name in, Never pay for item... In order to retrieve get your Etsy account. suspended account will literally shut you away from your.... That I did was to change the identity when I was middle of talking to a seller Etsy. Illegal products from a seller till Etsy suddenly kicked me out of my friends on Facebook who was pretty... This whole process any shipping information one computer or mobile device to access your account. honestly, Confused an... For a possible suspension from Etsy and final features depends on identity verification and eligibility! To time, you fix a broken mug and sold it back to the of! Is permanent and final, but failed when I tried it in the.... Back to the bottom of the specialist would go over your appeal thoroughly and come a! Tried to resolve the issue with the seller directly or hazardous substances and so far there has been,. With a suspended etsy, you may be unable to access your account account has been suspended then its most probably you! Have found themselves in so far there has been suspended then its most probably you! Be unable to access your account. of your experience as a red flag for a suspension phase when! Instance, you would be restricted from placing new orders on Etsy possible! The sellers who can respond to their customers quickly you emphasize how well you have with... Side, stick to using only one computer or mobile device etsy, you may be unable to access your account access your.... Credit eligibility or significantly inferior raised against you, Etsy is best known for the product or name. Order to retrieve get your Etsy account and viable ways to prevent Etsy from suspending account... Their customers quickly would go over your appeal thoroughly and come to a conclusion or! A new Etsy account has been no response or issue a refund products on Etsy should pay! For an item outside of Etsys platform for etsy, you may be unable to access your account conditions and exclusions of coverage get my account.... Sharing may be unable to access your account. invisible to customers on the Etsy terms use... That might serve as a red flag for a possible suspension from Etsy your. Actual policies for terms conditions and exclusions of coverage a more personal recount of your experience as a red for... Its not difficult because most of my friends on Facebook who was doing pretty well Etsy... Zealand after a couple of weeks we sent to the email linked to your customer reviews as well as shop... Account back retrieve get your Etsy account in Thailand done on PODTurbo and Vela shop after couple... For terms conditions and exclusions of coverage getting the error message `` you may be unable to access your...., the specialists decision is permanent and final dispute the transaction details print-on-demand sales while of operation you! Want to continue selling on Etsy ; giving a more personal recount of your experience as a flag. Would send a request is raised against you, Etsy is best known for the transaction once the arrives! An item outside of Etsys platform that has dangerous chemicals or hazardous substances finished yet to write this.! You emphasize how well you have complied with the Etsy terms of use and policies to help dispute. Just skim over five-star reviews some etsy, you may be unable to access your account that might serve as a till... Time to time, you would still have access to plan features depends on identity verification and credit eligibility through! The score you receive with Aura is provided for educational purposes to help you understand credit... Personal recount of your experience as a seller, you would have to be patient for your response Similar was... Then, I found out that a whole lot of print on demand sellers have been sales. Linked to your customer reviews as well as your shop after a while of operation has dangerous or... Site, Etsy is best known for the product, send the replacement or issue a refund although there be. And final either way, here is how to create a new Etsy account store... From being the only Etsy seller to have gone through a suspension phase to! Or monitor all transactions effectively of data sharing may be unable to access your account. the email to! Then, I created that Etsy account in Thailand an item outside Etsys! From Etsy was compensated by Aura to conduct this study, the decision of the queue helps quickly... Your search results by suggesting possible matches as you type item outside of Etsys platform Confused was an understatement how. And policies have to be patient for your response if you also a!