Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. United States Department of Labor. This cookie is set by GDPR Cookie Consent plugin. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Ability to work independently: Independent work is a necessary skill for technicians to have. These cookies track visitors across websites and collect information to provide customized ads. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. At Apple, were not all the same. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Helping customers and providing technical assistance. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple Professional Training exams are offered online and cost $149. Click here to see the total pay, recent salaries shared and more! Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Please note that all salary figures are . The work environment for an Apple technical specialist is usually in an Apple Store. Both full-time and part-time jobs are available. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. You reassure customers when delivering product diagnoses and potential solutions. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency You maintain composure and customer focus while troubleshooting and solving issues. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. The next 10 days were essentially "Apple boot camp." 325 reviews from Apple employees about working as a Technical Specialist at Apple. Each of those locations employs over 100 people totalling about. Get startedand submit your resume. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. Your base pay will depend on your skills, qualifications, experience, and location. Copyright 2023 Apple Inc. All rights reserved. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Apple Inc. All rights reserved. Below, we have recapped what to expect from Apple this March and April based on rumors. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Learn more (Opens in a new window) . You may be communicating with customers about technical issues or non-technical issues. When youre authorized or certified in your area of business or expertise, you also represent Apple. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Great offering by Apple! As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Come to us in your pursuit of success. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Another perk of working there: Customers love Apple, so my days were often pleasant. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. By clicking Accept All, you consent to the use of ALL the cookies. Design and lead tailored in-person and virtual trainings.. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. The entire store team benefits from your commitment to providing the best care for customers. Top editors give you the stories you want delivered right to your inbox each weekday. A woman in tears came into the store because she had dropped her phone in the water. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. This requires a lot of testing and coordination between different teams within Apple. Learn more. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. At other times, you refer customers to support team members who get them up and running again. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Copyright 2000-2023 MacRumors.com, LLC. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. 50 features and changes you might have missed in macOS Ventura. Here are three trends influencing how Apple Technical Specialists work. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. The exam costs aren't as crazy as CompTIA. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. iPhone 15 Pro's Next-Gen Chip Capabilities Expected to Spark Upgrade Demand Among Current iPhone Owners, Sources: Apple Planning Product Briefing Next Week as iPhone 14 Rumored to Launch in Yellow, Apple Rumored to Announce 15-Inch MacBook Air and More in March to April, iPhone 15 Pro Could Feature Solid-State Unified Volume Rocker, Mute Button Instead of Switch, Apple Increases Trade-In Values for Select iPhones, iPads and Macs, Apple Permanently Closes North Carolina Store After Multiple Shooting Incidents, iOS 16.4 for iPhone Coming Soon With These 5 New Features, 20 Features You May Have Missed in watchOS 9, iOS 16.4 Beta: How to Use the New iPhone Lock Screen Shortcut, iOS 16.4 Beta: How to Activate iPhone's Always-On Display With a Focus, 5 Rumored iPad Models Apple Won't Launch This Year, Apple's Mixed-Reality Headset Could Now Be in Mass Production, Buying Stuff We Dont Need The TouchArcade Show #550, TouchArcade Game of the Week: Stuffo the Puzzle Bot, The X-Men Take the Spotlight as Marvel Snap Visits Days of Future Past, SwitchArcade Round-Up: Reviews Featuring PowerWash Simulator Midgar DLC, Plus the Latest Releases and Sales, Action-Packed Shoot Em Up AirAttack 2 Updated for the First Time in 6 Years, Now Optimized for Modern Devices, Dead by Daylight Mobile Announces a Sadako Rising Collab Event for its Relaunch on March 15th, Kimono Cats Is Out Now on Apple Arcade Alongside a Few Notable Updates to Existing Games, Minecraft Update 1.20 Is Officially the Trails and Tales Update, Coming Later This Year. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. I guess the one part of the job I didn't look forward to was closing the store at night. I agree to the. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. You reassure customers when delivering product diagnoses and potential solutions. The mob used the electronics in the store to play music and record their dance routine. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Filter our Apple training by your desired technology. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. Related: 17 Apple Technical Specialist Interview Questions and Answers. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. You can find information about the accommodations request process in the. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. The energy on these days rocked my world. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. Check your badge on Credly for specific expiration dates. Navigate to our course pages through the links below. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. And after you've passed an exam, display your verified digital badge on any professional networking site. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Because to create products that serve everyone, we believe in including everyone. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. I will never forget them. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. As businesses become more reliant on technology, the need for security professionals will continue to grow. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. This website uses cookies to improve your experience while you navigate through the website. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. For more details and to apply, visit, Apple Professional Training courses are available now at. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. The entire store team benefits from your commitment to providing the best care for customers. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . A career as an Apple Technical Specialist can be both rewarding and challenging. Learn more (Opens in a new window) . Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. The courses are sequential, and build on skills and concepts as the user progresses. Apple is a drug-free workplace. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Apple Professional Training courses are available now at training.apple.com. You have excellent time management skills and can make decisions quickly. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Apple training delivers everything you need to learn about the technologyonline and on your time. Title(s) held: My official title was "specialist." Review information and details about the policies, terms, and conditions for Apple training programs. And be amazed by what it does for yours. Apple is a drug-free workplace. They can also help businesses to develop and implement best practices for protecting their data. Take proctored certification exams from your home or office. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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