If your Gotrax hoverboard will not turn back on you are experiencing an issue. Once you ensure the position is correct, gently slide the pack into the tiller. I had my second issue within 17 business days of receiving the scooter. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. There are many possible reasons why your Gotrax hoverboard is not balancing. Took 8 business days to fix (total of 11 calendar days). 110 0 obj <> endobj xref The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Looks like spring issue. Watch out world! In all cases the company has been slow to respond. Problem not solved. Try recharging the battery pack for 8 hours. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Easy Fix but time consuming. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. The odometer illumination was bright. Power on your scooter and take it for a test drive. If your charger does not turn green when you plug it in, your problem may lie in your charger. Electric Scooters Weight: 17 pounds. k 3TXK c"b0] 3:P $% We'll go through each electric scooter and the error codes that occur. Aug 15, 2020 Choose a size and copy the code below to embed this guide as a small widget on your site / forum. 20 MPH Max speed and durable 10 . I have had it for over a month now and have had zero problems with it. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Contact an authorized service center for more information about replacements. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . The console on the scooter displays speed in MPH, battery life, and headlight. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Jan 7, 2020 Step 6 Install the battery pack. I tried these fixes and the problem got solved. If the scooter works after disconnecting the brake switch then the brake switch is defective. Visit our Battery Pack Load Testing Guide. 110 20 Is a fire hazard. Of course, you could also have an issue with your battery. My GoTrax (about 5 months old) started acting weird today. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. These codes will pop up over your console's display when there are issues within your electric scooter. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Problem is from inside the tire assembly. Pressing on button does not illuminate the display nor does the throttle have power. Check Out Our Guide! 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. This is one of the most common problems we hear about, so it's always worth checking first. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. E02 - Adjust your brake calipers so that they operate effectively. It was pretty easy to do and I was impressed in the modular nature of the system. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Disconnect the brake lever switch connector from the speed controller. You can get it started again if you press the button so it's probably not a power issue. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. So far I've got about 60 miles on it. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. Check the fuse or circuit breaker. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. Set the battery to the side for disposal. You may need a replacement battery if your current one is faulty or has sustained physical damage. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Recommended rider age . Now i have error code 30! Make sure the petals are level with each other and on a flat surface. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. {k-m3gKjx But, as soon as it worked for quite some time, it started showing various problems. Happy to help! We appreciate you customer service and willingness to do the right thing! Test The Battery Pack On A Scooter That Runs. If the battery is fully charged, then the issue is likely with the motherboard or wiring. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. I am on the hook to pay for shipping to send back their poorly made products. Make sure all connections are secure and there arent any exposed wires or noticeable burns. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. - Very dangerous as you can be cruising along and the motor completely shuts off. Find low everyday prices and buy online for delivery or in-store pick-up. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. Thus can not charge scooter. Turn the key or power switch on and engage the throttle all of the way. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. New comments cannot be posted and votes cannot be cast. It's a 36V 6 Ah battery that offers higher performance. Not much help really. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. They cannot show error codes. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK Turns on but shows zeros no matter what. Listen or look back to see if the rear wheel is slowly spinning. If your Gotrax hoverboard will not turn back on you are experiencing an issue. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 3. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Took 8 business days to fix (total of 11 calendar days). Gotrax is known for adapting its electric vehicles to the needs of consumers. error: Range: 4 miles (est) Max. Therealjondotcom 3 yr. ago. For example, only standing with one foot on your hoverboard can cause some models to beep. Store the screws and hook in a safe location for later use. When it comes to hoverboards, the magic fix-all is called recalibration. Turn the key or power switch on and engage the throttle all of the way. Will this problem come back? Take off the console and pull out the battery, checking all the connections. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. If the scooter is off but still takes off, this means that the control box is damaged. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. It sounds like a bad battery but checking the connections is the first step. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. When you plug your charger into the wall, the indicator light will turn green. E07 - Replace Motor or Motor Wheel Assembly. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. There are many possible reasons why your Gotrax hoverboard is not balancing. But when I press the throttle, nothing happens. Check Out Our Guide! Tighten the screws firmly. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Beeping can also indicate uneven pressure on the hoverboard sensors. Yes, you read that right. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. When it comes to hoverboards, the magic fix-all is called recalibration. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. 0000002170 00000 n Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. 0000003486 00000 n Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. How do you check the odometer on the GXL V2? You can now turn your hoverboard back on.*. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. First, plug in your charger and make sure that it works before continuing. If the wheel spins only when the battery charger is plugged into the scooter then the . Front wheel cover scraping wheel - easy fix but annoying. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. If you experience problems with any of these models of e-bike file a claim below. This was fixed with the company sending a replacement tire. Set the line out of the way once disconnected. Save my name, email, and website in this browser for the next time I comment. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. 0000001330 00000 n Of course, you could also have an issue with your battery. GOTRAX - F5 Electric Bike. No. 0000002509 00000 n When GOTRAX GXL V2 display is blacked out you can release Power Key. It is possible to check the voltage of your battery using a voltmeter. The BBB's grade of "F" still . Take care of your ride so it can take care of you. Press question mark to learn the rest of the keyboard shortcuts. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. You can now turn your hoverboard back on.*. I've had mine for almost two weeks now, and have not experienced these issues. I requested a refund. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Down a hill I got up to 19 mph on the speedometer. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. This is telling you the charger is working. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Back wheel cover scraping tire. If still showing error code, contact Customer Support for assistance. This is a few specific actions that act as a reset for your board and can fix many common issues. We check over 250 million products every day for the best prices. Include an image for extra impact. As an Amazon Associate I earn from qualifying purchases. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Can't get the scooter to start. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Listen or look back to see if the rear wheel is slowly spinning. will respond to the email but the response itself is not helpful). Grab the new battery pack and ensure that your are installing the battery pack correctly. Scary at first. Using caution, grab the top of the battery and begin to lift it out of the tiller. I had my second issue within 17 business days of receiving the scooter. Has refused refunds. Related: Mobility Scooter Battery Losing Power Uphill Fixed. To power the scooter off, press and hold the red button for 5 seconds. Brand new battery not holding charge. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! If your Gotrax hoverboard will not turn back on you are experiencing an issue. 0000007190 00000 n In the next video we will show the complete repair, reassembly and testing. Can you please tell us how we can improve this article? I was super encouraged as the handle bar looks a little different from the original version I received, better. :~f 12`L,@" Learn more about your GOTRAX from full overviews and specs to troubleshooting. We show a quick view. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. I continue to struggle with GOTRAX's customer support team. Scooter is in the dumpster. Learn more about your GOTRAX from full overviews and specs to troubleshooting. 0000002873 00000 n They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. I absolutely love this scooter. Cruise control automatically goes on every time when riding. To determine whether either of these is true, unplug all of your devices from power and try charging them again. Looking For The Best Lock For An Electric Scooter? GoTrax GKS: Specs. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Contact: kevin@ocproscooters.com or text: 714-420-1311. Use caution as extreme force may damage your scooter console or battery connections. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Create an account to follow your favorite communities and start taking part in conversations. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. All night charging leads to 15 minutes of riding. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. I requested a refund. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. %PDF-1.4 % Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. I have given up on this company doing the right thing. The key is to build your own vehicle with its own motor coil wire. Always be sure to consult the . Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Press Power Button once again to power on . 51 4.7 out of 5 Stars. It is possible to check the voltage of your battery using a voltmeter. Shop safe on GOTRAX Official website. Install the locking hook and the two screws into the head unit. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Hold down the power button for 10 seconds. This may be caused by several factors, but luckily there are solutions to all of them. Make sure that these are not punctured if they are air-filled. Since battery indicator has 4 bars, easy to do the math. Now you are finished and ready to test your work. Bolts provided are rusted - poor quality control. Entice customers to sign up for your mailing list with discounts or exclusive offers. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. Kid really loved the speedometer and the cruise control feature! Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company.
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