You need a passport to travel and will be prevented from boarding your flight if you do not have one. "Administration Fee for Supplier Failure Cover" (see Your Financial Protection below) You are paid holiday to the value of your holiday entitlement. Tyne and Wear, Given the huge number of refunds being processed, some airlines and travel operators are delaying refunds or offering credit notes until a refund is processed. For further information about ABTA, the Code of Conduct, and the arbitration scheme available to you if you have a complaint, please visit www.abta.com. Don't just take our word for it search for Hays Travel reviews in Google and take a look at the. If online check-in is available, you will need your airline reference number, which can be found on your booking confirmation. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. Please note, it is your responsibility to make sure you have the correct documentation to allow entry, and travel to and from, the country you are visiting. Packages that include a flight element are financially protected by the ATOL More information can be found by visiting the following government website link: Flight arrival times are "To Be Confirmed". Information relating to your booking will be sent to you within 48 hours of the booking being made. If the airline you are travelling with is uses e-tickets, you will be sent the required information via email within 24 hours of making your booking. You apply for the ESTA online and this establishes your eligibility to travel to the USA. Hays Travel Card is free to use worldwide in millions of locations. Youll then be automatically redirected to the banks webpage or app, where you will confirm its you using your normal method and approve the pre-filled details. It is your responsibility to ensure that you have the correct documentation to travel. 24. Shared on 17 March 2020. find out how to get proof of your vaccination status. Please ask us for details at least 72 hours before your outbound flight. It may be a good idea to travel with a copy of your prescription. We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. In these booking conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Uncover why Hays Travel is the best company for you. Hays Travel launched in 1980, at the back of Mr Hays' mother's shop in Seaham. It can be used to cover any necessary medical treatment due to either an accident or illness within the European Economic Area (EEA). How can I book a seat with extra leg room? The letter should confirm your due date and state that you have been examined and are not likely to go into labour within the next 72 hours. Holiday taken in excess of the entitlement is treated as leave without pay, but will be paid automatically as and when sufficient entitlement is earned. Email Where can I find a copy of your Privacy Policy? If you wish to add an additional baggage allowance at a later date, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. We will arrange for you to enter into a contract directly with the airline concerned. How do I apply for a new passport or renew my passport? 10. The holiday exceeded our expectations with the hotel - Barcello Tenerife being excellent in all respects - location, room, standard of service and quality of food. We are a Member of ABTA, membership number J3665. booking. Better if you are on the travel side. If you have any further questions after reading these booking conditions then please contact our customer services team who will be happy to help you. The majority of our suppliers now issue e-tickets. There may be a cut of time before arrival for submitting assistance requests to your chosen accommodation, so we ask you to let us know as soon as possible. If you are due a refund and have been sent a verification code - please click here. Your one stop award-winning shop for flights, hotels, cruises, tours, currency, travel insurance and. 16.1 Accommodation ratings are displayed as provided by the supplier. Dont worry, if you are entitled to a refund your money is safe. 11. For more information regarding the ATOL scheme and what it covers, visit the CAA website at www.caa.co.uk/atol. Registered Office: Gilbridge House, Keel Square. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. If you have made either a hotel only or flight only booking, then the options available to you will depend on the relevant airline. We will then contact you to advise you of any cancellation charges and seek your consent prior to cancelling. Hays Travel have partnered withCollinson Groupas arecommended supplierofCOVID testing packages- forpre-departure testingin theUK. For more information about financial protection and the ATOL Yes, children require their own passport to travel abroad. This type of holiday is ideal for those who want to book late and who are flexible; but isn't recommended if you want specifics, such as a property located near the beach, or particular features, like a swimming pool or a property with no steps. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. Why is my hotel booked for a certain number of nights. Two years later, the business . 13. We choose the majority of the properties we sell because of their popularity with our customers, trip advisor ratings and returning customers. https://www.gov.uk/government/organisations/foreign-commonwealth-office. Please note that you will need the six-character verification code we sent by email or text message. If you need to organise a new passport, please allow plenty of processing time before your departure, although you can pay an additional fee to via the Post Office Passport Check & Send Service to expedite UK passport delivery. Changes to incorrect spellings may or may not be allowed by the airline depending on their policies, and will generally be subject to an amendment fee. Hays Travel made the surprise announcement in October 2019 that it was taking charge of all of Thomas Cook's 555 travel agents across the UK, after the 178-year-old firm went out of business. If special assistance is required, you should notify us at the time of booking. Our independence means you can trust us to offer the most extensive. Advance Passenger Information (API) must be provided to the authorities before you travel. 6.1 Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. Children's passports are generally valid for 5 years. If you need to organise a new passport, please allow plenty of processing time before your departure, although you can pay an additional fee to expedite UK passport . Your contract will be with the individual suppliers and not with us. Booking Don't do it. If you're unsure whether a visa is required for your trip, information can be found by visiting the relevant embassy website. This advice is applicable for anywhere where US Dollars are accepted. Customers are responsible for obtaining any visas required for their holiday. 12.6 Where we are package organiser, if youre in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. Mr and Mrs Hays at the time said they were "devastated" about the job losses. The question of awarding star ratings is a difficult one. Please ask us to confirm what protection may apply to your There are, however, some exceptions. Compare pay for popular roles and read about the team's work-life balance. If you do not receive an ATOL certificate, then the booking will And as part of the services they offer, you can order holiday money from them. You must pay any charges made by suppliers if tickets or other documents need to be reissued. Write by: . Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. Hays Travel Leicester Oadby - Services | Facebook Log In or Create new account Community See All 820 people like this 842 people follow this 2 check-ins About See All 70 The Parade (4,651.05 mi) Oadby, UK, LE2 5BF Get Directions +44 116 412 5882 Contact Hays Travel Leicester Oadby on Messenger www.haystravel.co.uk Travel agency Booking extra luggage allowance before travelling can save you money, compared to paying at the airport. Bank transfer is a simple, speedy, secure way to make a payment directly from your bank account. For more information about financial protection and the ATOL We recommend that your spending money includes an amount of cash, with the remainder in travellers cheques (or on a currency card). When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. If the airline you are travelling with has not been mentioned above or you are unsure how to proceed with pre-booking your seats, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Hays Travel have partnered with Collinson Group as a recommended supplier of COVID testing packages - for pre-departure testing in the UK. hays travel refund; hays travel refund hays travel refund. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. Accommodation Ratings and Standards This does vary from country to country, and we recommend that you check the Foreign and Commonwealth Office (FCO) website for advice for the specific country you are travelling to. Unavoidable and Extraordinary Circumstances Payment As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. How long will it take for my booking confirmation to come through? If you do not travel with the correct documentation, you may not be permitted to board your flight. A spokesperson for Hays Travel said: "We have already looked into this matter for Mrs Barrett and it has been resolved. It currently takes at least three weeks to get your passport via the post and can take longer between April and September. Please note that the term Service Charge does not refer to us putting together a holiday package, it is our standard charge for the service of acting as booking agent. The UK's Largest Independent Travel Agent. You will need your supplier booking reference number which can be found on your booking summary. Balances for holidays which are not currently cancelled are still due to be paid, or you could lose your deposit and pay charges according to the booking conditions.
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