Still stuck? Thanks a lot because I asked SF support and got this answer which did not help me much. I'm not sure I would have figured that out if I didn't stumble across this forum. Any hlp? Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Ask Question Asked 2 years, 8 months ago. but i don't know what is next step? Why the change of heart? And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. I have created and recreated the Cloud Technical Team support process more times than I can count. Thanks, Michal. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Copyright 2000-2022 Salesforce, Inc. All rights reserved. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. I'll take a look as soon as Trailhead is back up! Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Have a question about this project? I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Ive always thought this was pretty cool. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. You do not need an overflow assignee, but you will need two queues. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Could you share some details of what you have? However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I was able to work out a solution, I will outline it below. Its upsurd. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Hi fixed it. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I am right now @ step 6. hope to finish the superbadge now soon.!!! I'm stuck on Challenge 6, creating the macro. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. If you did them recently, try not to leave it too long to attempt this superbadge. Also, I've included Entitlements in the console. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! This comment has been removed by the author. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Service Cloud Specialist Superbadge Challenge 2 Question. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Did you check the little box to activate the entitlement process? The free lemonade offer worked! i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. And of course, I just tested the challenge 4 again and I passed! please verify. Does this help? Do you have "Billing Topics" as a top data category with the 2 sub categories? While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. I learned so much doing it. I made two dollars today! Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. You write beautiful things. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Youll need to enable this whole feature before you start I wont give away what its called! Trying new things- my baby brother practiced crawling through a tunnel. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. "This is a standard app. I'd try this- Delete the current process. The macro itself is working fine. You, my amazing reader, get more than tips for a Salesforce Superbadge. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Also when i click on Overflow Assignee no records found window pop up. I can't figure out what this error means. "Can you please help me, what am I missing? It's a status. I'd try again since Trailhead had issues yesterday. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. (jealous? I am unable to rename the "Service" console , I receive this message when selecting Edit. In fact, you need to have better coding style to pass the challenges. If you need more help, leave a comment! Help with Superbadge Service Cloud Specialist step 4. Do your routing configurations tie to the correct queues? i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? THANK YOU! "my report is looking all correct. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I was creating 'wrong queue' queue . Are you using a Dev org or a playground generate from Trailhead? When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Ask Question Asked 2 years, 8 months ago. Ensure Agents have access to Knowledge when viewing a Case. Leave a comment for the Trailhead Baby! I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Rated Accounts by State The record count for state and account rating are automatically added. I have created data categories and Subcategories and have activated.But have issue with the above error. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Test it first by using real email addresses before you hit that button! This worked for me. The error message is so cryptic that it's hard to troubleshoot the issue. Open a Case in the service console.2. Something is blocking the challenge checker from fully running. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Any clues as to what I might be missing? Add to Trailmix. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. I have finally managed to get through this stage. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Any ideas that can help me? http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Enter the billing service credentials in the custom setting. Even after setting up support proc and presence status. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Install the unmanaged package from the prework if you haven't already. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Good to hear!!! I am not sure what I'm doing wrong? It was an interesting project, and I wanted to share some lessons learned from . If you can not, I'd look around at permissions. My problem was that I had 2 users with the same name: Ada Balewa. "Im not able to add instructions in the macro. Very helpful, thanks for the information! Book Now. I wish I had a good answer for you! It's a picklist. Did you check the values? Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Use the search o. Hello! I was very impressed by this post, this site has always been pleasant news. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Hello. Thanks so much for responding. I fixed it, it was a really stupid mistake. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Issue was with the Lightning Page Layout. (Hint- The name of the component is not "entitlements"). I started the whole of the following steps in this section with the objective of creating a macro. Case organizers think about the language. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Making dinner for Mom! If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. 43 are for Admins. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. I didn't change anything and retried the "Check Challenge" just now and it worked. I think it must have taken some time to register that I updated the values or something?!?!? Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I like your blog.Devops Online Training in HyderabadLearn Devops Online. hmmmm I think I just had to drag the filed onto the layout. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? I'd just give it 24 hours then recheck the challenge. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. It has to be so simple. Does this match the requirements? With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. This is my current version name. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Any advice?Thanks in advance! As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Theyre such a useful way to remember what needs to be done before you start. I really learned a lot here. Service Cloud Specialist Superbadge. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Or "on demand email to case". Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. My brother has started to play with me! I had problem with the chart, now everything is correct. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Found my mistake (apart from taking it too literally). Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Review the steps to create the 'Cloud Technical Team Support Process'.". Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. *must be completed in lightning experience*1. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Think carefully about the language it talks about pushing cases UP and pushing cases TO. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Does it work? One of my favorite new things this week was taking a shower with my whole block collection. This error stumped me for a while as well. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! I got it figured out. Would you like to share a few more details on how you currently have things set up? @Trailhead baby I am having same error message. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. How would you enable people to select cases from an organised list? But I have created this Data Category, so I'm not sure what the issue is. I also ran into this after copy pasting the API Name out of the error message. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Do share more like this. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. This superbadge in specific helps building reusable granular components. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error.
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