I did not cross bridge since last 4 years but I received fine for crossing in Jan 2015 that day I have part exchanged my car for the fined one so Im owner since 16:00 and crossing was recorded at 13:20. I was issued the charge and a 35 fine but it gave me 14 days grace to pay the charge where I wouldnt have to pay the fine. I very reluctantly paid the 600 fines which meant we literally didnt eat for a few days and since then I go out of my way to drive around the toll via the Blackwall tunnel. Drawing upon the collective expertise of our team, we possess an in-depth understanding of the financial industry and are dedicated to delivering accessible and practical information to those who need it the most. 2. Im more angry with myself than anything else :(. Would be great if you can explain and help me understanding thank you. Its my responsibility. If youre driving to one the South Easts major airports such as Gatwick, Luton, or Stansted theres a good chance youll need to use the Dartford Crossing and its new charging system. I travelled home to Liverpool for the first time via Dartford Crossing on Monday (20.07.2015). What is the problem with changing address?? After all they have actually had the 5 for my crossing, even if my fat fingers caused me to mistype the number plate. So it appears that you have to pay twice for the same crossing. Help - ** RESOLVED ** . How should I pay for a Dartford Crossing? Once you get the Penalty Charge Notice, you must send it a challenge to the charges within 28 days or pay the fine . I received an email from Hertz to tell me that they took money on my credit card to pay a parking fine. If it is 2.50, then let it be 2.50, how can an overnight or next day midnight turn to several hundreds of pounds, what happened to the road overnight. With a freedom of information request confirming more than 80% of appeals were accepted by Highways England in the first six months of the new system, its clear problems go far beyond mis-reading number plates. We travelled last month and first we knew about toll was a warning letter about a fine for not paying crossing charge. I asked what would happen to this money and he said that it would remain on account for 12 months and would be used to pay for any subsequent crossing I make. My parents lived in Kent for many years and I have used the crossing many times. There is very little information around the toll area itself and by putting the onus on the road user to pay, rather than them to collect, they ensure that many people will innocently forget to pay the toll or simply not know. I am French. Yes, unfortunately the hire companies and leasing companies are also using this money making system to scam you. On-the-spot payments have been abolished and replaced by a new scheme called Dart Charge. The driver of the vehicle went over the Dartford crossing without being aware of the dart charge. Maybe we in the north of England are destined to find out the hard way that this charge exists. Wot the hell,they also put a bill of 475 on car. Heres a copy of the letter I sent today (I hope it helps if only because it makes you feel youre not alone! The additional 14-day period will help most drivers escape fines of up to 210 for a return trip, but please remember, this applies only to the first charge issued to any single vehicle. I think it should be extended to at least two weeks, or since they have the cars data in their database send a letter or an email reminder to the owner of the car automatically. The arbitrary 35 fine is proof of that. In order for such a decision not be procedurally improper, there must be evidence that it has been taken in a discretionary way, not simply as the result of an effectively automated process. You should call and ask. Your email address will not be published. to inform me clearly I need to pay in advance or after, and please, NOTE as here in Italy Dear all, Its my first time. I have not heard this policy is changing. which they cant use against the payment owed? What can I do ? However, I suddenly remembered to pay tonight at 11.59 quickly found the website which I have never had to use before, started putting in my info. I have emailed a request for some leniency today as I changed the registered address of the vehicle after the crossing and before as PCN was received. This system has to be one of the worst conceived forms of moronism in whole government. There were no visible signs and no toll booths so how could anyone possibly know that there was a toll to pay? www.paydartcharge.co.uk appears at the top of the Google search Appearing at the top of Google's search ranking means less online savvy Dartford Crossing users could be paying too much. Couldnt believe it Thank you for this page guys. Enter postcode of the tunnel or your destination where you can pay. please advice. I can only pay you by Thursday when I am back home, in Belgium. Is this now common practice? Vehicle hire company said we dont know where you work, or what roads you use. Who voted for the idiots who make these decisions? first offender for goodness sake the criminals are those extorting money out of people, such as government no less. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? How did you take it to an independent tribunal? The lack of transparency on fines and the timing of payment is designed to maximise revenue. Should I contact them? Julie Dart who was murderd by Michael Sams. I driven through Dartford crossing on Saturday & driven back again on Sunday but felts so ill when I got back home so I went to bed as soon as I got in. I wonder if there is a glitch, I have returned the pcn with copy of payment receipt so just waiting for reply. Clearly an admiration error and through no fault of mine I am now left to feel like a criminal until I go through this snail mail procedure which is not good enough. I made a crossing 2 days ago and only paid for one as when I called the automated answer lady said I only has one outstanding payment (silly me). Paid them 7.50 in total and asked for a receipt which they emailed. MoneyNerd 3.72K subscribers Subscribe 0 Share 2 views 20 hours ago UNITED KINGDOM Try out Just Answer's service -. I've had . Hi Thanks for your post. Not only did I save 50 on solicitor fees, I also won my case and didnt have to pay the 271 fine! Lastly, Dart Charge penalty charge notice and what to do. Two months after the incidents. I live 90% of the time in Germany. Fixed penalty notices are issued by the police, your local council or the Driver and Vehicle Standards Agency (DVSA). This starts from when the notice arrives. Thanks. I have received 3 fines for one day in June but I have never used the Dartford crossing. i then used it on the 8th of Feb 2015. Find a quiet corner and scream very loudly we feel for you! I called the number to pay but was told I couldnt pay beyond 24 hours, so I would be receiving a PCN. The result? I am from Germany. You probably know this number by heart, but just in case, here are the contact details youll need: I live in Stone which is just next to the Dartford crossing so everyday on my way home I take the last turning before the toll for Swanscombe, however today there was an exceptional amount of lorrys and trucks queuing back at my turning off, I was indicating but not one of them could let me in as it was not moving. We advise you to pay the Dart Charge penalty within 14 days to reduce the cost of the fine to 35. I have just realised I forgot to pay on the 12.11.2015 :( I am going to call again Monday but I would urge everyone damaged by the system to use some kind of passive resistance. Do let us know what the outcome of your representation. (the registered keeper) by mail. i.e. Im too poor to take a political stand, I just what your opinion of if you think I should pay the extra 5? I feel like some sort of criminal now. I do not have a smart phone and internet access at my destination was difficult. BY CHEQUE OR POSTAL ORDER: write the PCN number on the back of a cheque or postal order payable to 'Dart Charge' and send to Dart Charge, PO Box 842, Leeds, LS1 9QF. not paying the Dartford Crossing, London congestion or low emissions zone charge on time There are different ways to appeal in Scotland and Northern Ireland. I later received a penalty letter. Its a money-making scheme. Full name (Witness) Address Postcode The above named witness, declares that: Tick all boxes that apply to you. I havent received any kind of notice through the post yet regarding the fine and it has been 12 days if I get a letter, does anyone know if I will still have to pay the fine, or will I then have 14 days to pay the toll as its a first offence? After travelling on French motorways where a payment system is in place that caters for regular and occasional users, I can confirm that for the latter, the system is vastly superior in every respect to the system you now operate. Hertz should have used the 14-day grace period to pay the 2.50 charge. So I look forward to receiving my 2.50 back from the 22/05/2015 payment plus compensation for all the inconvenience you have put me through, plus I wont go to the press with this display of total incompetence by your dept, staff and the equipment used. You should certainly remain exempt if you were before. However, there was another letter with the penalty notice that stated if I pay within the next 2 weeks i can just pay the original 2.50 crossing fee that I offered to do 3 days after the offence. The C logo is one of the tricks designed to catch out foreign and non regular users. Now I am back home, I have made the payment using my home internet access, but have missed the less than 48hrs deadline. They told me this is often the case . You can use the link above to ensure the amount was sent and received. I went onto the DOT website and I see that you now have to pay 2.50 for each crossing in advance, or within 24 hours of crossing, by phone or using their website. If this happens, have I got any hope if fighting it, as this has made me feel like a criminal, when I am a hard working business owner. Book your airport parking, hotels, lounges and travel extras to find out why this family-owned firm continues to offer the best service available. Joseph Spendlove received the Dart Charge penalty notice saying he'd . These figures dont appear to have been released since. CDER Group provides a full range of payment options, including 24 hour online and automated telephone facilities. Surprisingly..DC cannot make a change and neither the hire company.so I am really wondering whether the PCN gets to correct address. I did forget to pay on time but went in and paid when I remembered. The first hotel did not provide WiFi and so I was unable to search online. During my phone call to your office today 15 August, your customer service representative confirmed that you have not taken payment for the crossing on 28 July. We have one in our family the car is obtained from special suppliers and when we went through it automatically picked this fact up on the Registration. 9.00am i tried on line twice with 2 different cards, then i called direct line to be told the system is down and they cannot take any payments, this is just stupid, i am worrying myself sick that i will be charged more, i need your help asap. I received a Charge Certificate in the post yesterday (22/01/2016). I am worried that the 2.50 I paid on Weds has not been credited to the correct crossing and I will still get a PCN now. but it really was not my fault that I received the notification so in late. Is there a reference for your case which we could cite when making our case? I thought it was just a temporary changes and there was no charge for the time being, only to find out now I had to pay online. When asking the lady there which dates I am missing the could not tell. Not giving you the option to pay the normal fare when its your first time? This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Hi Peter, The charge can be paid online, by phone, or at a retail location. Here we look at one such unofficial website named dartfordcrossingcharges.co.uk thats recently launched. this is so bad as no time is given whatsoever, now I will have to pay for the penalty despite already spending 5. It is not setup and an honest way, more like a cowboy clampers style. Let me know how you get on.Thanks. I had been charge as a commercial vehicle, the cameras not detecting that my van has a side window which changes the charging rate. I used the crossing once, got a penalty notice, paid by computer, got a receipt. Avrei preferito pagare il doppio per il mio sbaglio (o vostro sbaglio) difficile dire di chi sia lerrore, noi del continente come facciamo a sapere che bisogna pagare un pedaggio se non ci sono segnalazioni luminose o cartelli chiari. Hi, I crossed the bridge at around 5pm on Monday 5th Oct. Just like many of you I did not pay for crossing. Greetings, Buongiorno, sono Italiano, sono passato sotto il tunnel il 16 agosto 2015 con il mio camper e al momento del passaggio mi sono stupito della mancanza dei caselli, (ero stato a Londra nel 2013 e ci si fermava per pagare), oggi 1 dicembre 2015 ricevo la sanzione e sono costretto a pagare 35 sterline, volevo sapere se tutto ci corretto, se lazienda non stia facendo una truffa a tutte le persone che non sanno che in quel punto le cose sono cambiate. I hope you will improve this system soon : The problem is not the payment, it is the way you collect it. If you are unable to pay the PCN, you can contact the Dart Charge customer service team to discuss payment options. Can I pay now the two crossings online or I have to wait for receiving the fine? Disabled badge holders are exempt from the Dartford Crossing charge. We are running at optimum capacity. b) The warning on the letter said that if not paid within 14 days it may be registered with County Court and a Court Order raised against me. Every think else on your website but !! or does the 14 day extra or does this apply when u receive a fine? Like previous posters, we too were caught out by the change, having the same experience of approaching the barriers coins in hand and then passing through without being stopped for payment. they hadnt sent the penalty letter for the return journey or the other journey i made in July. I didnt open an account just made a one-off payment. I paid the 7.50 over the phone and they emailed a receipt. A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. From my experience to date: How can this be? A MOBILITY ISSUED VEHICLE only is free and that is on the registration so is picked up as you go through. This is then used to pay for crossings, but occasional users will have dead money left in the account. They charge an Admin fee! I have therefore been unable to use the website to (a) confirm whether I have received a PCN (b) make any payment in connection with it. On Dart tag website it will tell you to prepay at 100s stores often the open all hours type. I made representations about the penalty charge to the Charging Authority concerned, within 28 days Sorry to hear that. Receive 2 PCNs 3 days after paying. The supposed officer was not an officer at all, but the servant of a foreign ambassador; it was he who had dealt the first blow; he had not drawn his sword, but the other had snatched it from his side, and had run him through the body before any one could interfere; whereupon a stranger from among the crowd knocked the murderer down with his . Otherwise, you dont have any proof of payment if things go wrong and you get a Dart Charge penalty charge notice. How much joy do you think I got from the call centre? The hire company said im responsible for all fines, which I took to mean speeding, jumping lights etc. Job done On the 17th I checked on line and found I had paid 5 but been charged only 2.50 for a single crossing. 2) Went to the local shop which had a Dart pay zone machine as per the website Not working . We rent so he mayve lived here in the past but hant for the last two years what do I do!? I simply cannot believe this is allowed to continue, its a scandal. Failure to pay the Dart Charge before midnight the next day will result in you receiving a Penalty Charge Notice. I emigrated to Switzerland and have used the crossing on average once a year for the last 35 years. I was aware of London congestion zone but not Dartford crossing. Optional legal consultation Only to get ANOTHER PCN issued on 25th November, for her other crossing on the 3rd July almost 5 months later. I have two pieces of paper are un envelope one with pcn dated 24/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. No penalty notices have been issued until today we receive the notice demanding 107. I paid the Dart Charge online after the midnight dateline but before receiving the penalty notice. My advice? Council parking tickets are called Penalty Charge Notices. She did not understand the toll charge system. The paper work from the D of T was issued 15/06/2015. I went to Bluewater shopping centre, coming from Birmingham, last Friday 6/11/15 & completely forgot to pay the congestion charge until Monday 9/11/15.I subsequently paid the 5 for rtn journey. It is a fact that, given the effort I made to try and pay the toll, the PCN is being issued because I did not have internet access, not because I was unwilling to make the effort to pay. I didnt noticed that I have to pay for crossing. You should be given a 14-day reprieve on the first crossing at least. They have all our details, and can send out a fine snappy enough. I didnt as I checked payments made again and it clearly said 2.50 paid and have all email/receipt. Yes I have had the same I remembered 6 days later (busy time with family etc sorry I have a life!). Weve had a similar notice for a first offence. Where a motorist has paid slightly late, but, importantly, before Dart Charge have even issued a penalty, they can be no good reason for enforcing penalty. Here are the main Dartford Crossing payment methods. now i received the penalty Charges notice of 35. pathetic service ! The email then disappeared from my inbox! Apparently this system does not work very well anyway. finish form. Since I was calling from SPAIN, yes SPAIN, at whatever extortionate amount my provider was charging, the call was probably more than the crossing. Will. one year on from Shane Warne's death, Daily Mail Australia remembers cricket's . An incorrect fine is certainly among the grounds for appeal. Where is the harm, loss and damage? I made my payment on the morning of 9/9/15 as soon as I realised but I am worried as I havent had a PCN. hiya we used the Dartford crossing on the 21st February,we hadnt got a clue the system had changed,had our pound coins ready to pay and no-one at the toll booths,we didnt have a clue,we have since found out on the 15th March that we should have prepaid,can you tell us what to expect thank you. Write on the PCN NO CONTRACT and send it back, as soon as you pay you have agreed to contract. when I passed there, coming from the North, I remember we found the tollbooths open, If the former it seems a very good idea, seems one would win all round. Lets hope the prospect of an inquiry announced today after people power forced it might look at such issues as well. Hi Catherine, As this is your first trip you will be a first offender so youll be covered by the 14-day grace period. The amount of time and distress is good grounds, I would imagine. This whole online paying system just feels so criminal and just aimed at catching people out. Hi. There was an odd-looking letter C on another sign, so we assumed it was something to do with the congestion charge. I think you have answered your own question there. I would try now and wait and see. You could be charged up to 60% more than you should. Delivery is usually deemed to be 2 working days after the date on the notice. If you dont pay, they send you a Toll Payment Notice, which costs you 5 NZD. To elaborate: just before Christmas I received a PCN for an alleged crossing made around 4pm on 8th December - for a vehicle I'd bought just 5 days earler on 3rd December. I also attempted to use the Pay a penalty charge notice facility on your website but it would not accept any information from me without a PCN number. I crossed the dart ford crossing On the 24th June 2019 I went to pay the following day in my phone but the page wouldnt fully load I tryed several times to pay the fee that day and the page still wasnt loading the following day i manage to pay online using a pc i also have a receipt for this I have now received a fine for 2 amounts recent one being 102 I dont not find this fair or reasonable as I made several attempts to make the payment the next day before midnight is there anyway I can appeal this. In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). Just to give you an impression of why I perceive of these regulations and timelines as too strict and unfair, I would like to point out how the road toll is handled in Auckland, New Zealand, where I travelled this spring. I then heard nothing from them until now when I received a final notice of rejection stating I should have known about the charges and my fine has increased to 70. I crossed the crossing in December last year heading to Gatwick and was out if the country for 4 weeks. I will contact those responsible and clarify this one. , and email your request to info@highwaysengland.co.uk.
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