Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. Buy Sukhinders Book! The corporate office phone number is 415-222-8400. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). Enjoy! The Company offers tickets for live sports, music, and theatre events. Read on to get the help you need to contact StubHub. In 2018 and 2019, eBay faced mounting pressure from shareholders. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. To subscribe, click on the button below and copy the URL into an RSS reader. By using our site, you agree to our. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. Surviving wasnt easy. 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Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. Published and reprinted by permission of Houghton Mifflin Harcourt. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. StubHub was a brand I knew and loved. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. She has a successful track record scaling and growing businesses internationally. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. WebStubhub, Inc. operates as an entertainment ticket agency. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. Luckily, weve compiled (and tested!) Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. If a crisis like this had hit us earlier, wed have been in better shape to weather it. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. Joel Santirso Senior Product Manager. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. This article has been viewed 52,013 times. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. WebStubHub has 21 current employee profiles, including Founder Eric Baker. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. The contact number is only for US and Canada. Call 1-866-788-2482 to speak to a customer service representative from StubHub. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Picking up your tickets at one of our Last Minute Service Centres? Arnaud Collin Global Head of Marketing. Ticketbis makes it easy for users to attend events all over the world. Thanks to all authors for creating a page that has been read 52,013 times. Alternatively, you can send us an email at StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. Copyright 2021 by Sukhinder Singh Cassidy. Join the list. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Field Operations and Last Minute Services. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. Founded in 2,000 and with presence in over 40 StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. Include your email address to get a message when this question is answered. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. In this regard I was right; but major unforeseen risks would also unfold on my journey. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. 2697 Lakeville Rd. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. Our RSS feed includes all eBay news articles published on this website. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. StubHub is the largest ticket marketplace in the world and enables fans to The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. Contacting StubHub While StubHub does not offer live chat, they do have a phone WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Within nine months of my arrival at StubHub, thats exactly what happened. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. 1 if you bought tickets and you have a problem with them. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. Search through past posts using the search bar at the top of the forum page. Events Parking. I ordered tickets but can't view them online even with the access code. The Utah-based firm announced on LinkedIn it Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. WebStubHub is an American ticket exchange and resale company. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. stubhub inc. In February of 2020, we sold StubHub for $4 billion. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. Oscar Ferruz Director of Supply, Primary and Operations. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. Email Address. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com).
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